Chapter 209 Did you know I was coming?

On Sunday, the promotion day of Xicheng Department Store, the short-term team leader Jiang Xiaoyan was busy dealing with a lot of troubles and disputes.

"Xiaoyan, there's a customer over there who's here to return a piece of merchandise. He bought a woolen coat the day before yesterday, and there's a tear on it.

I told her that it was not sold by our short-term group and asked her to come back tomorrow to exchange it, but she said it was too troublesome to come all the way here.

"Is the cut fresh?"

"I came to you because I'm not sure. If it was a new cut, I would have chased her away long ago."

"I'll go and take a look."

Jiang Xiaoyan rushed to counter No. 11 and saw the woman who asked for a return.

She was wearing a grey cotton jacket, a half-worn green wool scarf, and black cotton shoes with some fresh mud spots on them.

Jiang Xiaoyan felt that she must have walked a long way to get here, and looking at her nervous and anxious expression, this dress must be quite important to her.

"Are you in charge of this little girl?"

The woman in the gray cotton-padded jacket looked at Jiang Xiaoyan and felt that she was too young and didn't seem like someone who had the final say.

Jiang Xiaoyan smiled and said, "Auntie, can you show me the dress? By the way, when did you find the hole?"

"Look, look, my husband bought it yesterday, but when he got it home he found a tear in it.

A relative of mine is having a wedding tomorrow, and he is waiting to wear it, but he is too embarrassed to come back to exchange it, and he said that he cannot return the item once it leaves the store, so I wonder why you didn’t see it clearly at the time.”

"Really? Then let me help you take a look. What's your name, ma'am?"

"My surname is Zhou. Little girl, please take a closer look. My son left the thing in the bag all the way. It really wasn't us who broke it."

The woman gave the tweed jacket to Jiang Xiaoyan and kept complaining about her man's faults.

Jiang Xiaoyan took the clothes, reached into her pocket, took out a magnifying glass, and looked carefully at the cut.

This was Li Ye's idea.

The principle of later close-up lenses is to add a magnifying glass in front of the lens to achieve the purpose of macro photography.

Although the workmanship of a close-up lens is more sophisticated than that of an ordinary magnifying glass, and there will be distortion, aberration, and dispersion if you really use a magnifying glass to take pictures, the magnifying glass can fully meet the needs of observing the fiber shape at the end of the fabric.

As long as you sell clothes, you will inevitably encounter damaged goods. However, it is very difficult to distinguish and deal with whether the goods were damaged during transportation or after the customer bought them.

There is only one rule in state-owned units: goods cannot be returned once they leave the counter. If you do return them, you need to find someone with connections.

However, Li Ye, who once hated some e-commerce companies' refusal to accept returns, asked the Pengcheng Seventh Factory to focus on "humanization" and not to take a one-size-fits-all approach and let customers bear the losses.

This puts higher demands on team leaders like Jiang Xiaoyan, because if it is determined that the customer's problem is not the customer, she needs to sign for confirmation, and may also have to criticize the relevant salesperson later.

Why are defective clothes on the sales counter?

In short, this job is quite offensive, but it is also a training exercise.

In order to gain experience, Jiang Xiaoyan once took different discarded fabrics, tore and cut them using various techniques, and observed the subtle differences between them in order to accumulate experience.

Jiang Xiaoyan looked carefully at the broken piece of clothing under the magnifying glass, and finally confirmed that it was not a new cut.

"Auntie Zhou, we can return your dress to you, but are you sure you want to return it instead of exchanging it?"

Aunt Zhou hesitated for a moment and said, "Miss, you are a kind-hearted person. I will not hide it from you. I originally wanted to exchange it for another one, but the one we bought the day before yesterday was 55, and today it is 44 with a 20% discount. I must feel uncomfortable. So do you think it is better to return it or exchange it?"

Jiang Xiaoyan smiled and said, "Auntie, you have misunderstood. Today we are having a promotion with 20% off for five pieces. If you buy one piece individually, it will still be the original price.

You need to collect five items to enjoy the 44 price. Do you want to return it or exchange it?"

"Girl, now I understand what you said. Isn't this the difference between selling individually and buying the whole thing? Then I'll change one."

"Then I'll change it for you."

"Thank you so much, young lady. I heard that your service attitude is different here, but I didn't expect it to be true!"

Aunt Zhou left happily with her new coat. Jiang Xiaoyan took out the return receipt, signed her name on it, and gave it to the salesperson at the counter.

The salesperson whispered to Jiang Xiaoyan, "Xiaoyan, that piece of clothing was not sold by our short-term department. If you change it like this, the regular department will come to ask about it, but it won't be you who will be the one to ask about it."

Jiang Xiaoyan capped the pen, put it in her chest pocket, and said seriously, "It's okay, just let them come to me. It's not about the person, but the matter. If you are wrong, you have to admit it, and if you admit it, you have to be punished."

The salesperson gave a thumbs up and said, "OK, Xiaoyan, you are really awesome. I admire you!"

After working as a short-term team leader for a few months, Jiang Xiaoyan has developed a responsible character. As long as it makes sense, she is not afraid of offending others.

Being a nice person can earn a good reputation as a kind-hearted person, but it is difficult for him to stand on his own.

. . . . . .

Everything that happened to Jiang Xiaoyan was seen by Tian Hongshan who was squatting at the corner of the stairs on the third floor.

Tian Hongshan has developed this habit since Pengcheng Factory No. 7 moved into Xicheng Department Store.

No matter it was a promotion day or a normal working day, whenever he had free time, he would go to this location to observe the operating procedures of Pengcheng No. 7 Factory and compare them with the Xicheng Department Store.

Of course, he is very free and has plenty of time now.

As a result, the more Tian Hongshan compared himself with others, the more frustrated he became. The more he compared himself with others, the more he felt how reckless and aggressive he was to have rushed into the project and directly imitated Pengcheng Factory No. 7 in the Xicheng Department Store.

[This is not a business gap at all, this is an institutional gap. ]

A group of students who are still in school and some middle-aged women who are "doing odd jobs" are actually on an equal footing with formal employees when it comes to discussing matters. Can you do this?

Do temporary workers in the company dare to speak loudly in front of regular employees?

What’s even more outrageous is that the “boss” of these short-term workers is actually a girl in her early twenties.

This is something I would never dare to think about in my own company. Seniority is no joke. What is your relationship with that girl? What is her ability? Is her job good?

It would be great if he really had connections, but I'm afraid that he really has the ability but has no connections. Do you know that spit can drown a person?

Besides, this system of rewards and punishments cannot be implemented in the workplace, because it won’t take long before you find that it’s always the same few people who get bonuses, and it’s always the same “unlucky guys” who get fined.

"Oh, I am the unlucky one!"

Tian Hongshan took out a cigarette and exhaled large clouds of smoke, as if to cover up the bitterness on his face.

Last winter, Tian Hongshan decisively closed and locked the door of a promotional event at the Xicheng Department Store, and also refunded or exchanged clothes for the impulsive customers on the scene, thus nipping the looting in the bud.

However, the subsequent collective returns and a series of aftereffects made him responsible.

"Who gave you the right to return four out of five bundled items? You are responsible for the profit loss."

"So many clothes and goods were lost. It's such a huge loss. As the person in charge, you have no choice but to take responsibility."

"Chief Tian, ​​why didn't you pay us the overtime pay you promised us? If you don't, we're going to have dinner at your house."

“Heh~”

It was obvious that after that chaotic promotion, Tian Hongshan was no longer Section Chief Tian, ​​but all the consequences were still pinned on him.

A department store is not a street stall. Clothes are handed to customers from the shelves by salespersons. How could there be missing clothes?

How much is missing? Is it my fault?

It's just one day's overtime pay. If you don't make trouble, won't you be able to afford a meal?

When the wall falls, everyone pushes it down!

Besides, the company is not short of money to give out bonuses recently, and the Finance Department is not short of money.

After Tian Hongshan's reform failed, Pengcheng Factory No. 7 quickly negotiated the conditions for moving in with Xicheng Department Store. The latter could make a huge profit every month. It could be said that they could collect money happily without doing anything, and giving out bonuses was just a small matter.

At this time, many people started to say strange things, saying that Tian Hongshan was treating his own people as non-human beings. He refused to take advantage of the ready-made good business and insisted on getting into trouble himself. He deserved the consequences.

But Tian Hongshan didn't think so. After carefully observing Jiang Xiaoyan and others for a month, he felt as if he saw a young tiger. Amongst their silly and cute appearance, they already revealed the domineering aura of a king.

By the time it grows up successfully and becomes a tiger in the mountains, how much stronger can the bloated West City Department Store be than a rabbit or a pheasant?

"Lao Tian, ​​Lao Tian!"

A colleague came over in a hurry: "I knew you were here, hurry up, the section chief is looking for you!"

"Oh, wait till I finish this cigarette."

"You're still smoking. Never mind. It's up to you!"

The colleague sighed and left. Tian Hongshan finished the cigarette in his hand in small puffs, then stood up and slowly walked towards the Supply and Marketing Department.

He used to be the head of the supply and marketing section. After the failure of the promotion innovation, he temporarily handed over the work to others and then calmed down to "learn and summarize experience."

I'm already old, why should I learn anything? It's up to me.

In the past month or two, Tian Hongshan has basically been giving up at work. The new section chief is not even as experienced as him! They are fed up with each other and just don't want to talk to each other anymore.

But today he was suddenly called, and I guess the rumors I heard a few days ago were coming true.

Tian Hongshan entered the supply and marketing department. Several colleagues looked up at him, then lowered their heads. No one greeted him.

This made Tian Hongshan feel very uncomfortable. He thought about how he was the boss of this office a month ago, but now he was ignored.

"Old Tian is here, please sit down!"

Tian Hongshan's successor was very enthusiastic. He asked him to sit down, and then went straight to the point without wasting any words.

"Old Tian, ​​do you know the local specialty purchasing point of our unit in Yanqing in the north?"

"I know," Tian Hongshan said expressionlessly, "I was the one who contacted and established that purchasing point."

"That's right. The company also decided to send you there to replace Ren Daping because you are more familiar with the local situation. You should go to the Personnel Department and the Labor and Capital Department to handle the formalities as soon as possible. Yanqing has subsidies, and you can get an extra 6.5 yuan per month!"

"Six dollars and a half is not a small amount."

“.”

Tian Hongshan raised the corner of his mouth and laughed sarcastically.

Yanqing is more than a hundred miles away from the capital, and there is a mountain between them. Compared with the old city, it is a real countryside.

Moreover, Ren Daping was also sent there because he took the responsibility, and the person who stepped hard on Ren Daping at that time was Tian Hongshan.

Isn’t it ironic?

Thirty years in the east, thirty years in the west, people are finally able to hold their heads high.

But Tian Hongshan didn't care, and suddenly asked: "Chief Zhao, when will your nephew get married?"

"What?"

"Isn't your nephew going to marry Ren Daping's daughter?"

“.”

“Hehe~”

Tian Hongshan chuckled twice, turned around and left the office.

He is already forty-three years old this year. If he goes to Yanqing and stays there for a few more years, he can live an ordinary life. If he saves up the monthly subsidy of six dollars and fifty cents, he might be able to buy a color TV set.

But are you willing?

Tian Hongshan asked himself and unknowingly walked to the door of the Personnel Department, but the moment he raised his hand to knock on the door, a crazy idea flashed through his mind.

A second later, Tian Hongshan turned and left, walking faster and faster.

He squeezed into the promotion site of Pengcheng Factory No. 7 and finally found Jiang Xiaoyan in the crowd.

After so many days of observation, he knew that the student from the Aviation College and Manager Jin were from the same hometown and they could talk to each other.

"Team Leader Jiang, I need your help. Can you help me contact your Manager Jin? I need to discuss something with him."

"Wait a moment."

Jiang Xiaoyan first finished the things at hand, then took out her notebook, turned to a page and tore it off.

"You can call or go directly to this address."

Tian Hongshan was stunned for a moment before taking the paper. Looking at the phone number and address on it, he couldn't help but ask, "Did you write it down for me in advance?"

Jiang Xiaoyan smiled and said, "Our boss said that if you are someone who is not content with being ordinary, then you will definitely come to us."

(End of this chapter)