Zhou Yi wondered if the system's halo had started working again. How could this person be so irritable just for ordering takeout? Was he uneducated or what?
Originally, he only planned to ask the other party to pay a few dozen dollars, but now look, this person insists on paying a thousand dollars before he is satisfied?
It's strange, but not surprising. The other party always brings out the platform regulations and asks me to order insurance or something. But why should I order those things myself if there is a problem with your meal?
It is true that there is a platform, but I bought the food from you. Now that there is a problem, I will definitely contact you directly.
What should I do now? Should I contact Xiaolan’s customer service first?
But I have had similar experiences before. Whether it was Dudu, Ah Huang or Xiao Lan, their customer service handled matters within the regulations very quickly.
For example, if you complain about a slow delivery driver, that’s easy. You’ll just get a ticket and a coupon for a discount on purchases over a certain amount.
Anyway, the platform doesn’t have to pay for the coupon, and the merchant will ultimately pay for it.
The fine is also imposed on the deliveryman, while the platform makes a fortune.
Anyway, Zhou Yi has no regrets about the big incident of big data price discrimination last time. There are really too many disgusting things that these platforms have done.
Zhou was still hesitating about what to do, but at this moment, a notification sounded on WeChat. He picked it up and saw that someone had added him as a friend, with the note being the spicy hot pot restaurant.
Hey, is this a change of heart?
Zhou Yi clicked OK and added the other party as a friend, but before he could say anything, the other party sent him several screenshots.
What is this thing? With curiosity, Zhou Yi began to look at the screenshots.
Then I realized that this should be a conversation between the Malatang boss and Xiaolan customer service.
So, before I even went to customer service, the other party went to customer service first?
After reading the entire conversation in the screenshot, it is very simple. The boss told the customer service that he was complaining about him!
Yes, that’s right. The boss complained to him directly. The triple compensation seemed to have really stimulated him, so he started to complain to the customer service first.
He said that a customer found a fly in the food and asked him for triple compensation.
The customer service representative’s response was that if you encounter such a customer, let him contact the consumer customer service himself.
It should be noted here that store customer service and consumer customer service are different.
What the customer service representative said was that if the other party was unwilling to accept the insurance policy, he should go to the customer service on the consumer side.
Putting aside other things, this screenshot immediately made Zhou feel a little angry. What it meant was that you can go to customer service anyhow, there will be no result anyway!
After that, the boss sent another voice message.
"Look for yourself. This matter has nothing to do with me. If you don't want to go and take insurance, that's your own business."
What the hell? Zhou Yi was a little speechless now. Is it me or you who has the problem, or is it that the other party is used to letting consumers solve problems themselves through insurance?
To be honest, Zhou Yi originally didn't want to order because it was too troublesome, but since that's the case, then... let's file a complaint.
Many platforms now offer various types of insurance. To be honest, this is a good thing.
If any problems arise, the insurance company will naturally be there.
However, they seem to have forgotten one thing. If problems arise and you need to seek insurance, it should be you who should seek insurance, because you are the consumer on the other side.
No matter how simple this process is, it should be you who should do it. What consumers want is direct compensation!
But gradually, because everyone thinks "it's not easy anyway", when problems arise, they take the initiative to get insurance, etc., which makes people think that this is how things should be done!
Moreover, it is really hard to say how much the insurance can compensate, which is equivalent to directly reducing the amount of compensation that should be paid according to the law.
According to Zhou Yi's temper, he would have been in court by now, but his life has been too comfortable recently, so he is too lazy to go to court.
I was too lazy to even go to the regulatory authorities, so after some thought, I found a small program on WeChat and filed a complaint on it.
The evidence for the complaint is the photos taken previously.
The core point is that I found a fly in my food, but the merchant only agreed to pay the claim based on the platform's safe-to-eat insurance policy. I wanted to claim compensation based on the amount stipulated in the Food Safety Law but was rejected. The merchant said they only recognized the rules of the food delivery platform, and I also complained to the customer service about my legal demands.
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Then came his request, which was to pay ten times the amount in compensation. Since it was less than one thousand yuan, it should be calculated as one thousand yuan!
Complained, done.
This is the method many people use when they encounter problems, complaining online or by phone.
Generally speaking, there are very few people like Zhou who go to the scene to complain directly with a lot of materials and evidence.
After Zhou Yi filed the complaint, no further action was taken. As expected, this kind of online complaint would take a long time to process.
He has been living a very carefree life with Fang Dazhuang and Zhou Cainiao recently, and really doesn't want to be affected by it.
Moreover, he didn't want to take such a situation too seriously. He just wanted to make a complaint online to show his respect and let the boss receive a lesson.
Mr. Zhou started living a life of drunkenness and dreams again. The weather was gradually getting colder. Normally, Jingzhou would start heating.
Heating is a major issue for the northern region!
Only those who have used heating know how comfortable it is. The cold in the south during winter can paralyze the soul.
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