What kind of software has so many advantages, yet you still force me to install it? And there's no way to uninstall it?
"Mr. Zhou, our slow application takes up almost no memory. You just need to shut down the service..."
"So whether you can uninstall it or not, you just need to tell me whether you can or can't. If not, forget it."
In a customer service center on the outskirts of the imperial capital, Chen Jing, who was on the phone, began rubbing her face. After a moment of silence, she said, "Mr. Zhou, this is our system software. You can turn off the service if you don't need it."
"I see, so that means there's no way to uninstall it, right?"
"Mr. Zhou, please calm down. How about I talk to our engineers and give you the results when we're done?"
Zhou Yi laughed and said, "Another fifteen working days, right? I've already reported it several times, and every time they said they'd give me a result, but every time there was no result. Forget it, wait, this matter is not over yet!"
After saying that, Zhou Yi hung up the phone.
On the other side, Chen Jing was speechless listening to the busy tone on the phone. He encountered another strange customer. He told him that it would be fine if he turned it off, but he insisted on asking how to uninstall it!
However, the other party had already made some threatening remarks, so according to the procedure, it had to be reported.
Soon, the relevant content was reported to Manager Liu, who is the director of the customer service center.
Looking at those chat records, Manager Liu also had a headache. To put it bluntly, this thing was created by the higher-ups to target the mini-programs and compete with them for the market, so naturally it was a bit ugly and was done compulsorily.
Now if users are dissatisfied and want to uninstall the app, they definitely cannot do so. All their customer service department can do is drag it out.
At most, the other party will complain to various departments, which is no big deal. Since it can be listed, it means it has passed the review, and the complaint will most likely be fruitless.
Manager Liu thought about it and filed it. There are complaints like this every day, and every day someone threatens to go to the market supervision department or the Ministry of Industry and Information Technology to complain, but they have no way to deal with it.
Zhou Yi was silent. His life was already happy enough, but he still felt a little annoyed when encountering such things, especially in this situation, which was not as blatant as big data price discrimination.
The matter is very small, so small that it doesn't even seem like a big deal to most people.
After all, no matter what, it just takes up your memory.
Just like many mobile phones come with pre-installed apps, do you think mobile phone manufacturers only rely on selling phones?
This is wrong. Pre-installing software on mobile phones is a huge profit project. Your APP can be pre-installed directly on the phone, and everyone who doesn't have a mobile phone can see it. But this cannot be done without paying. Do you think this is a big advantage?
And this is an exclusive advertisement for the mobile phone manufacturer!
Now it’s not just the Internet platforms that are acting with impunity, mobile phone manufacturers are also willing to do whatever they want in order to make profits.
As I said before, according to the law, we have many civil rights, but in our daily lives, the boundaries of our rights are constantly being violated.
It’s just that these rights don’t matter to us in many cases, so we don’t want to get too serious about them.
This leads to people being inherently arrogant. We all know what you said, and we also know that we shouldn't do this, but since no one complains and no one cares, they can naturally do whatever they want.
After thinking about it, Zhou Yi called Fang Dazhang, told him about the problem he had encountered, and finally asked, "How can we find a way to sue this?"
Attorney Fang on the other side laughed and said, "Zhou Yi, people say I'm a frequent visitor to the court, but I think you're the one. You want to sue every time you encounter something? Your thinking is a bit wrong."
"Isn't that right? Mr. Fang, you said that if we encounter problems we can go directly to court to sue." Zhou Yi said a little puzzled.
Attorney Fang explained. "I say your thinking isn't right because, in a case like this, proving infringement is incredibly difficult. Does using up memory count as infringement? Does pop-up ads count as infringement? How do you calculate the losses caused by the infringement?"
Mr. Fang asked three consecutive questions to calm Zhou's restless heart.
It seems so. Even if you sue yourself, how much compensation can you expect from the other party? The chances of winning are slim, and basically the other party will not take it seriously.
Referring to the previous case, this is what happened when an individual sued a large company, except that he had previously paid money for everyone to sue the other party together.
But this time, it is not easy to do, because everyone uses a variety of mobile phones, and whether the slow application can really not be uninstalled depends on the situation. It is troublesome just thinking about it.
"Is there nothing we can do about it? They just pre-install these useless things on the mobile phones, and we don't have any way to deal with them, Mr. Fang?" Zhou Yi asked curiously.
"Of course not. In fact, in cases like this, the best approach is not for individuals to sue, but for organizations specified by law to file public interest lawsuits. Yes, I'm talking about the Consumers Association!"
There are too many problems when it comes to the consumer sector, especially in recent years, when there have been many collective incidents that infringe on consumer rights.
For consumer disputes involving smaller amounts, quite a number of consumers are unwilling to defend their rights for various reasons after weighing the costs of doing so.
baimengshu.
In mass consumption incidents such as certain milk powder and problematic capsules, consumers are often weak and have difficulty in providing evidence, and consumer rights protection often falls into an embarrassing situation.
Therefore, at this time, specific organizations stipulated by the law must stand up and file corresponding public interest litigation!
Zhou Yi has always been troubled by the fact that personal lawsuits are really useless for many companies. They will ignore you. Unless you trigger a public opinion storm, it is impossible to solve this problem from a high level.
My dear, there is more to this chapter. Please click on the next page to continue reading. It will be even more exciting later!
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