Zhou Yi gritted his teeth and looked at Zhou Xinran: "Zhou Cai...Xinran, let me use your phone."
Goddess Zhou on the opposite side raised her head upon hearing this and said indifferently, "Don't use mine, I'm a Black Diamond member."
My goodness, how much did this cost...
Then, the two of them looked at each other, and then looked at Mr. Fang together.
Fang Dazhuang: “(￣△￣；)”
"Then use mine..."
Mr. Fang took out his mobile phone, opened the same app, and began searching for the Lihua Hotel where Zhou Yi had stayed before. Soon, it was displayed.
Two hundred and forty-seven yuan, exactly the same as the price quoted by the hotel at that time.
Then I searched on my phone, and the price was still over three hundred, just a little less, at three hundred and forty yuan.
"Fuck, this is clearly an act, right? Don't you even treat me as a human being?"
As soon as I finished cursing, I saw Zhou Xinran next to me turn over the screen of his mobile phone, and a bright number was displayed on it: four hundred yuan.
It's just that there's a discount, and after the discount it's only three hundred and twenty yuan.
Suddenly, Zhou felt much better.
"Okay, now we can prove that big data price gouging does exist. You can take this evidence to their customer service. The response that guy got was that it might be a problem with the phone's cache..."
"Then, they immediately refunded the room fee for that day."
After hearing this, Zhou Yi looked at Fang Dazhang and said, "Fang Dazhang, what do you think I should do now? Sue?"
A rare hint of hesitation crossed Fang Dazhao's face. "Remember what I just told you about how there's been no legal precedent regarding big data price gouging?"
"There were actually two cases, but both were lost because, according to the platform, room prices, takeaway prices, delivery prices, etc., all fluctuated."
"So the question is, how do you prove that the delivery fee in your takeaway order, or the hotel you booked, is being used to price gouging? Is it simply that the price doesn't match the actual hotel price?"
"Or is it because the price I searched on my phone was lower?"
"The evidence is not sufficient."
"And Zhou Yi, the problem with big data price discrimination isn't just about killing old customers. It also involves excessive collection of personal information, unfair competition, and even monopolistic practices like abusing a dominant market position..."
Zhou Yi fell into deep thought. He had never known in the past that there were so many twists and turns in the big data price discrimination scheme.
Mr. Fang’s words, “You may not even know yourself as well as big data,” are frightening to hear.
"Okay, let's just chat today. It's getting late, so let's go back first. You can talk to the other party's customer service first to see if they will refund your room fee."
Lawyer Fang didn't say much, not even how to collect evidence.
Zhou Yi didn't ask either.
After leaving the cafe, the three said goodbye. Zhou Yi went all the way back home and then called the customer service number again.
"Oh, yes. I'm the one who contacted you this morning. Room 603 of the Lihua Hotel, cell phone number ending in 9527. My last name is Zhou. Yes, you said this morning that the price adjustment was due to room shortages."
"Okay, so today I searched for that hotel on my friend's phone, and the price displayed was the same as the hotel's actual price. But when I searched on my phone, it was still the same price. What do you say?"
The customer service representative on the other side quickly said, "Please wait a moment. I need to ask our colleagues."
There was no sound on the phone. After a few minutes, the customer service representative spoke again, "Hello sir, are you still there? I just asked our colleagues, and there might be a system problem, or your phone cache hasn't been cleared, so the price displayed is still yesterday..."
"As for yesterday's price, we just investigated and found that it was indeed due to our system. Therefore, we can now issue you a 30 yuan cash red envelope, which can be used to purchase any product on the platform."
"Is this acceptable to you? I really hope you can understand this."
It’s something similar to coupons, and all major platforms are like this now.
If you make a complaint and a problem arises, generally they won’t talk about compensation, they will just give you a voucher.
This coupon is not real cash, you can only use it on this platform.
What that means is that you can only use this cash red envelope by spending again.
No matter what, the platform will not lose money.
"I don't accept this. I still want to stick to my previous request. You've already committed consumer fraud, so I think you should apply the refund-three-times-compensation policy, not just a cash red envelope."
Because of the previous travel incident, Zhou is now determined to get a refund of one and three times the compensation.
Although he didn't know if it was applicable.
"I'm sorry, sir, but we really can't offer this kind of compensation. We can't do anything about the system issues, so please understand."
"I don't understand. So you really won't compensate me, right? Then don't call me. It's a waste of money, okay? If you can't solve it, I'll go find someone who can. The Consumers Association, the Market Supervision Bureau, the courts, there's always one that can solve it."
"Sir, please don't be upset. We must resolve this through negotiation. There's really no way to refund three times the amount here. What do you think..."
"Okay, that's it!"
After saying that, Zhou Yi was too lazy to listen to what the other party said and hung up the phone directly.
You don’t compensate for anything, you can’t do anything, and then you are asked to understand at every turn. So when will you big companies understand us, the users?
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