In an office building somewhere in Shanghai, a bunch of customer service representatives are constantly answering and making phone calls.
It’s still the same situation as before. As for customer service, outsource it as much as possible. Otherwise, it would be really troublesome to hire a bunch of customer service staff yourself.
Customer service representative Bai Xiaoying was stunned for a moment when she heard the dead tone on the phone, but she quickly returned to normal.
This is another troublesome customer, but it doesn’t matter. Their customer service department is responsible for dealing with these troublesome customers.
Siluker
Simple requests can be resolved quickly and may even be promoted, but complex requests will depend on luck.
After a short pause, the colleague next to me came over and said, "Hey, Xiaobai, have you resolved your complaint?"
Bai Xiaoying shook her head and said, "No, they said they would refund one and compensate three, but how could that be possible? Now they're saying they're going to file a complaint and sue..."
After saying that, the two customer service representatives laughed together. In their line of work, they have heard too many threats.
Last time, someone even threatened to file a complaint somewhere if the problem wasn't resolved.
It makes people want to laugh. What's the point of filing a complaint when you have a dispute with a company?
As for complaints, this is more reliable, and many people will actually complain.
However, if the market supervision department wants to impose penalties, it must have evidence, and many people's complaints lack key evidence.
As for other prosecutions, that is simply impossible.
At least Bai Xiaoying has been working here for a year and has never encountered a real lawsuit.
The room fee is just a few dollars. Even if they really refund one and compensate three, it will be less than a thousand yuan at most. And how much will it cost to sue? No one would be so stupid.
However, according to the procedure, if you receive such threats to sue or complain, you must report it.
Bai Xiaoying quickly reported the relevant situation, and the company has a set of handling procedures for these.
There may be higher-level customer service for follow-up communication, but Bai Xiaoying knows that a refund of one and three times the compensation is absolutely impossible, or in other words, no merchant will directly agree to a refund of one and three times the compensation.
You can either sue me or file a complaint. I will never agree to it directly.
I will accept the court's ruling. To be honest, this amount of compensation is really a drop in the bucket for such a big company.
In the room, Zhou Yi was inexplicably irritated.
Lawyer Fang said that it would be extremely difficult to obtain evidence to prosecute such a case.
And even if you spend a lot of money, the final result may be unsatisfactory.
So these Internet giants are fearless. The customer service representative only said clichés. Of course, she is just an employee, and it is useless to say anything to her.
However, it can also be seen that the company's top management doesn't care about these things at all.
Looking at the news again, these platforms even jointly signed a commitment saying that they would never use big data to target old customers.
However, in our lives, we never look at what others say, but rather what they do!
So what should I do now?
…………
ps: All the companies involved in this book belong to the fictional world and have nothing to do with reality. Thank you.
－－－－－－Digression－－－－－－
The thirst-quenching chapter in the evening, thanks to Book Friends 2018, Book Friends 2020, Chang Chang Chang Sheng, another novice, Paper is Fish Joy, Fat Cat Story Big Brother, Jian, Book Friends 2019, thanks to several brothers for the reward
Then, some book friends who are related practitioners felt that the previous picture was not right, so I will not post a separate chapter to explain it here. Let me put it this way, the book says that there is no winning case of big data killing old customers, but there is actually one, but many experts think that it does not belong to big data killing old customers. I have combined that case with the first big data killing old customers case exposed in China. These are all actual cases, and they are indeed not made up by Jiujian. And, many brothers don’t need to worry. Since it is written about big data killing old customers, it will definitely not limit the problem to hotels. Think carefully about what Fang Dazhuang said. The problem is not simply big data killing old customers.
Another point is that some of the regulations in this book, some laws that many people have never heard of, actually exist. You can find them by just searching.
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