So hurry up and prepare your equipment.
The discount is really huge, almost 50 percent, but it's just the opposite.
After thinking about it, I decided to contact the customer service of the Degree APP. I can't just let this go.
I called customer service and got a response pretty quickly.
"Hello, how can I help you?"
"Here's what's going on. I booked a hotel on an app yesterday and spent over 300 yuan. But when I checked out today, the hotel said their highest room rate was only over 240 yuan. What's going on?"
"Please wait a moment. You booked the hotel using this phone number, right?"
"Yes."
"Okay, you booked a king-size room at the Lihua Hotel for 379. Are you saying the hotel told you the highest room was just over 240?"
"Yeah, I don't understand what's going on. I'm your diamond member, and regardless of whether there's a discount or not, how come the room rate is now more than double the highest rate there is?"
"Please wait a moment, we are investigating."
Then there was silence for a while, and finally, the customer service representative on the other end spoke.
"Sir, your situation has been reported to us. Our staff will contact you within three working days to process your request. Is there anything else you can do?"
It's a very familiar situation again, three working days, five working days, ten working days.
It is true that big companies now take time to deal with problems, but this lengthy timeframe is very annoying.
The most important thing is that if there is a result after waiting for a few days, it’s fine. If there is still no result, you want to contact customer service again, and they will give you all kinds of excuses.
To put it bluntly, just like the kitten before, outsource it and outsource as much as possible.
It's just over a hundred yuan, not a big deal.
Zhou Yi said to the front desk, "The Degree APP said they would give me a reply. I'll leave first. As for the invoice, you can still issue it according to the actual room rate."
After leaving the hotel, Zhou Yi still felt it was difficult to drive, so he asked for a price and drove all the way back. After a hangover, sometimes he could still be caught driving under the influence the next day.
After Zhou Yi left, the girl at the front desk continued to work on her task.
She was actually very clear about the situation Zhou Yi was facing.
Just kidding, she has been working here for almost two years and this is not the first time she has encountered this situation.
Are online quotes definitely cheaper than store quotes?
You have to consider when this statement was made. In the past, things online were always cheaper.
Whether it is Taobao or somewhere else, because there are no costs such as rent, water and electricity, and some can even be shipped directly from the manufacturer, the selling price will be much lower than that in physical stores.
Therefore, online shopping can develop rapidly in a very short period of time and directly become a giant.
Of course, that was in the past. Now, everyone who opens an online store knows that it is not that easy anymore.
There are too many online stores. If you want your store to appear at the front, it’s simple, just pay.
You have to pay no matter what you do. You have to spend money so that your online store can have traffic, and only with traffic can you have business.
Let’s get back to these third-party platforms.
In fact, most of these platforms rely on burning money at the beginning to attract users, and various ridiculously high subsidies directly crush other peers and then occupy the market position themselves.
Many people remember this: it costs one yuan to take a taxi, and booking a hotel originally costs two hundred yuan, but after a discount it can even cost one hundred yuan.
What a concept, the store prices have no influence at all in the face of such discounts.
So everyone has developed a habit of booking in advance online, which is very cheap.
But now it’s not certain. New users may still get great discounts, but for old users...
The girl at the front desk didn't dare to say anything, but in reality, it is often the case that some stores' prices are cheaper than the platform prices.
This is the product of collecting various types of personal information and calculating it based on the ever-evolving Internet algorithms.
Many people call this situation "big data killing old customers."
It is very common in the fields of online shopping, food delivery, online ride-hailing, online hotel booking, etc.
But she certainly wouldn't remind the guests. She was just an employee and just had to do her job well.
…………
Zhou Yi returned home, said hello to his parents, and fell asleep. He slept until the afternoon before waking up.
"Are you awake? Mom made dumplings for you. Why did you drink so much?" Zhou's mother said beside her.
"I was just happy yesterday and drank a little too much with Teacher Fang and the others. Don't worry, I won't drink easily." Zhou Yi said with a smile.
While talking, he never stopped talking. The dumplings my mother made were the most delicious. They were stuffed with pork and green onions. One bite at a time was so delicious.
I ate forty dumplings in one go, then stopped and felt like I was doing fine again.
After saying hello to Zhou's mother, I was about to get ready to go to work, but at this moment, my cell phone rang.
I picked it up and saw it was an unfamiliar number.
"Hello, sir, I'm the customer service representative of the Degree APP."
Hey, it's only afternoon now, and it's only been a few hours. The reaction speed is quite fast.
"Well, tell me, I'm listening. What's going on here? And what should we do about this?"
The customer service representative on the other end said, "Hello sir. Based on our current investigation, there is no problem with the price. The system has adjusted the price accordingly based on the room shortage."
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