Chapter 226 Solving the last 100 meters of delivery problem! Zhang Xuhao: Don’t think about seizing power!
The dim street lights illuminated the alleys, and Kuai Pao's headquarters building in Shanghai was hidden among them.
The Yiyuan office building is still brightly lit under the night sky.
"Go call the heads of each department, the boss will be here soon!"
Pei Yi put down his phone and instructed Kou Zhen.
Why did the boss come here suddenly?
Kou Zhen was slightly startled, then he reacted, nodded, called the heads of the operations, marketing, and distribution departments, and went downstairs with Pei Yi to wait at the gate.
Not long after, a black and white Ghost suddenly turned into the alley and finally stopped in front of Pei Yi and others.
There was a slight electronic unlocking sound and the car door slowly opened.
"Boss." Pei Yi and Kou Zhen greeted him quickly.
The remaining middle-level managers leaned forward slightly and greeted with smiles on their faces.
"Thank you for your hard work during this period. When you drive Ele.me out of Shanghai, I will distribute stock options to all the employees of Kuaipao. Keep up the good work!"
Chen Yansen got out of the car and patted Pei Yi on the shoulder to encourage him.
"Thank you, boss. Ele.me now only has markets in Jing'an and Yangpu districts. Xuhui and Hongkou are our territories."
Pei Yi chuckled. The pace of Kuaipao's market expansion was smoother than he had imagined. He no longer felt wary or defensive towards Ele.me and Zhang Xuhao.
"Don't underestimate the enemy! Since Ahri has invested in Ele.me, he will definitely not let it be defeated so easily."
Chen Yansen saw what he was thinking and warned him with concern.
"Boss, I understand." Pei Yi restrained his smile and answered with a serious expression.
"Go inside and talk."
Chen Yansen stepped inside.
Seeing this, Kou Zhen hurriedly took a few quick steps and swiped his access card on the machine at the door, and a frosted glass door opened.
Yi Garden covers an area of 2,300 square meters and consists of three single-family houses, A, B and C. As soon as you enter the door, you can see a crystal clear pool with dozens of koi of different colors swimming in it. The surrounding area is full of greenery and flowers.
"This place is great, much better than the Luzhou headquarters."
Chen Yansen glanced at it casually and praised with a smile.
"Boss, on the left is Building A, which has 6 floors with 600 square meters per floor and an open-air balcony on the top floor. Building B has only one floor with an office area of 400 square meters, and is currently used as a reception desk, interview room, and conference hall. The two-story building in front is Building C, which is also the employee cafeteria."
Pei Yi followed beside him, introducing as he walked.
"Have you hired a chef?" Chen Yansen asked.
"The space in Building C is too small, and Yiyuan is near a residential area, so we couldn't get a fire safety permit. So we asked the business department to select a few suppliers with good food to deliver meals every morning, noon, and evening."
Pei Yi explained.
Chen Yansen nodded slightly and looked towards the parking lot. There were a total of twenty parking spaces, but only three cars were parked there at the moment. A basketball court was also designed in the open space next to it.
"Boss, have you had dinner?" Pei Yi asked tentatively.
It was exactly half past six. In his opinion, Chen Yansen might be passing through Shanghai on a business trip, or even just got off the highway, so he probably hadn't had dinner yet.
"What time does the cafeteria open for lunch?" Chen Yansen asked casually.
"Six o'clock." Pei Yi laughed dryly, and then took the initiative to suggest: "There is a Hunan restaurant nearby, the food is not bad."
"No, let's order takeout."
Chen Yansen pointed to the empty space in the parking lot and said lightly.
Placing a few orders randomly not only supports the business of its own platform, but also allows you to test the delivery efficiency of Kuaipao in Shanghai.
Outdoors?
Pei Yi was stunned for a moment, but soon understood his boss's intention and did not dare to refute. He quickly called the security guard on duty at the back door and asked them to move a few sets of tables and chairs out from Building C.
The night in early spring is cool and the breeze is blowing gently.
After Chen Yansen sat down, he handed his phone to Song Yuncheng: "Pick the food you like and place a few orders."
"How about hotpot? I see there's a Haidilao nearby." Song Yuncheng asked in a low voice.
"Okay." Chen Yansen replied, and then said to Pei Yi and Kou Zhen: "Sit down and talk. Don't be too restrained."
"Okay, boss." Pei Yi thought about it and sat diagonally opposite Chen Yansen, one seat away from Song Yuncheng.
Seeing this, Kou Zhen had no choice but to sit down next to Song Yuncheng.
Neither of them dared to sit side by side with the boss, but Pei Yi and Kou Zhen felt very nervous when they were too close to Song Yuncheng.
They are both smart people, so they can naturally see that Pinbei’s key account director has a special relationship with the boss.
Otherwise, why would Song Yuncheng always be with the boss every time they met?
If Song Yuncheng's position was assistant to the chairman of Senlian Capital, this matter would be understandable, but she happens to be the business director of Pinbei!
Chen Yansen raised his eyelids and saw through their thoughts at a glance, but he didn't care.
As long as he is strong enough, even if Pei Yi and the others know the truth, they will not dare to say a word behind his back.
"I ordered hot pot, Hunan cuisine, braised food, milk tea and beer from five different stores. It should be enough for 20 people."
Ten minutes later, Song Yuncheng handed the phone back.
"Yunsu's headquarters is on Yishan Road, not far from here. Call Liao Wei over."
Chen Yansen took the phone, looked at Pei Yi and said.
During this period, Yunsu couriers have been helping Kuapao to ease the delivery pressure. As everyone has the same boss, Pei Yi and Liao Wei have gradually become familiar with each other.
"Then I'll call Mr. Liao." Pei Yi responded, stood up and walked to the side, found Liao Wei's cell phone number, and dialed it.
"Brother Wei, come to Longcao Road. I'll treat you to hotpot tonight." Pei Yi said with a grin.
"Maybe next time. The boss is coming to Shanghai today. He might even come to inspect the company. I can't leave..."
Liao Wei shook his head and refused.
"The boss is here." Pei Yi interrupted.
"Okay, I'll be there right away." Liao Wei said, and hung up the phone without waiting for Pei Yi to respond.
Pei Yi put away his phone and returned to his seat.
"Let's talk briefly about the latest developments in the Shanghai market." Chen Yansen asked while waiting for his meal.
"Kuaipao's business scope mainly covers Xuhui and CN districts. It has 1,300 full-time riders and an average of about 100,000 orders per day. During peak hours, it can mobilize 100-300 couriers from Yunsu at any time, and the delivery delay rate is below 0.2%..." Pei Yi reported one by one.
"The delay rate is a bit high. What is the problem?" Chen Yansen said.
0.2% may seem very low, but once the order size is increased to 100,000, it would be 200 orders.
In other words, every day 200 Kuaipao users are dissatisfied with the delivery time.
"The navigation planning is not accurate, the proportion of novice deliverymen is too high, and they are not familiar with the routes and community layouts." Pei Yi sighed and said helplessly.
Kuapao's expansion speed in Shanghai was so rapid that he initially only transferred 100 experienced food delivery riders from Luzhou, but in just over 20 days, he expanded these 100 people to more than 1,300 people.
If there were not more than 200 former Ele.me riders who are familiar with the road conditions and surrounding environment among the more than 1,300 riders, the delivery delay rate of Kuaipao would be even higher.
"Wait a little longer. I have reached an agreement with AutoNavi and expect to complete the acquisition in March. I will ask someone to create a group so that we can directly synchronize AutoNavi's latest map data. In addition, novice riders must limit the number of orders they place if they are not familiar with the road conditions. We cannot abandon the core service just to increase the number of orders."
Chen Yansen warned in a serious tone.
Amap?
Acquisition?
Pei Yi swallowed, a hint of surprise flashing in his eyes.
You should know that Amap was listed on the Nasdaq as early as 2010, with a market value of up to four or five billion.
He heard from Chen Yansen that Senlian had acquired Amap in full and would become a subsidiary of Senlian Capital in the future.
Kou Zhen, who was sitting next to him, was also shocked. After all, this was a company worth billions, not tens of millions or hundreds of millions.
"Boss, actually the number of pending orders has long been limited, but many of the new riders have never delivered food before and are not familiar with the surrounding commercial and residential areas." Pei Yi said truthfully.
"Change your thinking and recruit people from the express delivery outlets of 3T Express, YTO Express and YTO Express. In terms of delivery ability, couriers are no worse than food deliverymen."
Chen Yansen reminded with a smile.
"Boss, all the couriers who left Tongda have been recruited by Yunsu."
At this time, Liao Wei came quickly with Zhai An, talking proudly, followed by two strong bodyguards.
Yunsu and Kuapao are in a similar situation, both are in a period of rapid development and are also short of manpower.
It’s only because the delivery rhythm of the express delivery and takeout industries is different that he was able to transfer a group of people to support Kuaipao.
"sit!"
Chen Yansen glanced at Liao Wei and saw that he had gained weight again. He couldn't help but joked, "Take some time to lose some weight. You represent the brand image of Yunsu."
"I'll get a gym membership and find a trainer later."
Liao Wei smiled awkwardly, moved a chair and sat on the left side of Chen Yansen.
"I called you two here, not only for dinner, but also for something else. I know that whether it's takeout or express delivery, the efficiency of the last 100 meters of delivery is always low."
Chen Yansen said.
"Boss, the customer service department receives complaints from weird customers every day, saying that the courier didn't deliver the package to their door, but the courier didn't answer the phone, so they had no choice but to leave it with the community gatekeeper."
Liao Wei couldn't help but interject.
"Kuaipao also has such users. They don't answer the phone and complain as soon as the items are placed at the door." Pei Yi echoed.
"So, I came up with a plan to set up express lockers in residential areas, or takeaway lockers in commercial office buildings. After users place an order, a pickup code is randomly generated. After the express or takeaway is delivered to the locker, users can pick up the item at any time with the pickup code."
Chen Yansen said slowly.
Express locker!
Takeaway cabinet! Pei Yi and Liao Wei looked at each other subconsciously, their eyes lit up, and they immediately thought this was a good idea.
It not only ensures the safety of goods, but also improves delivery efficiency.
Liao Wei slapped his thigh and said, "Boss, this is a good plan!"
"But how can we achieve it technically?" Pei Yi scratched his head, his mind a little confused.
"It is not technically difficult. If you want to realize the intelligent storage and pickup functions, you only need to connect to the backend server in real time and use the server to issue instructions to the express cabinet or takeaway cabinet to open the cabinet."
Chen Yansen said with a chuckle.
"Boss, I understand. This works on the same principle as the storage boxes at the entrance of the supermarket." Liao Wei said with a smile, a light bulb went off in his head.
“The concepts are similar, but the techniques used are different.”
Chen Yansen nodded.
Now that we have the product design plans for the express delivery lockers and takeout lockers, the next step is to find pilot communities and commercial office buildings. If this model can be recognized by users in 2012, it can be promoted on a large scale.
If not, wait another two years.
While the three of them were chatting, the third order of takeout ordered by Song Yuncheng was finally delivered.
Chen Yansen raised his hand and looked at the time. It only took 20 minutes and was not over the time limit.
Pei Yi secretly wiped a cold sweat, fortunately the riders nearby were helpful and did not let him down.
In fact, when the Kuaipao rider who took the order saw that the delivery address was his own company, he thought it must be ordered by a colleague, so he gave it a higher priority.
"Let's eat first. Have you guys eaten yet?"
Chen Yansen stood up and asked several Kuaipao delivery riders.
"Boss, this is the evening rush hour. We usually wait until after eight to eat."
Li Zhou lifted the protective cover of his helmet and replied with a smile.
"Then sit down and eat together, Lizhou, right? Aren't you in Luzhou?"
Chen Yansen waved his hand and said.
"The unit price in Shanghai is high, and I want to make more money." Li Zhou was a little embarrassed. He answered Chen Yansen's question first, then waved his hand to refuse: "Boss, we still have to run orders, next time."
"By the way, let me talk to you about work." Chen Yansen added.
Li Zhou looked at the big boss, stopped refusing, pulled over a chair and came over.
Frankly speaking, he was still somewhat touched. He had only met the boss once, but the other party still remembered his name.
The remaining riders looked at each other, then simply logged off and sat down.
While Chen Yansen was having dinner with Pei Yi, Kou Zhen and the rider, at the Ele.me headquarters at No. 335 Guoding Road, Zhang Xuhao looked at the man opposite with an unhappy look on his face.
"Don't forget, I am the major shareholder of Ele.me." Zhang Xuhao said in a bad tone.
"Don't get me wrong, Mr. Zhang. I came to Shanghai just to help Ele.me optimize its ground-based business workflow. The other colleagues in the technical department can help Ele.me improve its order distribution efficiency."
Wei Ran shrugged and explained with a smile.
Although he said it nicely, he was mocking Zhang Xuhao in his heart: "You are a bad guy. If the group hadn't invested 50 million in you, do you think I would be willing to come?" Kuaipao had been in Shanghai for less than a month, and it had already taken away half of the market from Ele.me. This made Ma Liyun, who personally approved the investment case, very embarrassed.
So a group of people were drawn from Hangzhou to support Ele.me.
But who could have expected that Zhang Xuhao actually thought he was here to seize power!
Zhang Xuhao's expression brightened after hearing what he said, and his attitude softened a lot: "I don't think there is any problem with the workflow of the field promotion, but I still want to thank Mr. Ma for his concern for Ele.me. The technical staff can stay."
His meaning was very clear. I want to use Ali's technology, but you, Wei Ran, can get out! "Idiot!" Wei Ran was one of the earliest business management waiters in Ali. How could he not hear the other party's hidden meaning? He couldn't help but curse in his heart.
(End of this chapter)
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