Chapter 189 Wrong Thoughts, Correct Answers
Meng Zhi looked at the screen of her mobile phone, and was very surprised at the contents on it.
"Kuiguang Company is now recruiting 20 pre-sales customer service staff and 20 after-sales customer service staff..."
There are quite a few people who want it.
Meng Zhi skipped over the pre-sales customer service information that she didn't care about and focused directly on the requirements for after-sales customer service recruitment.
“After-sales customer service (20 people) job responsibilities: …”
"Job requirements: no education requirements, no work experience requirements, no prior knowledge of the company's products is required, work patiently and meticulously, have a strong sense of responsibility, put customer needs first, do not embarrass customers, maintain an excellent service attitude towards customers who deliberately make things difficult for the company, be good at guiding customers to click the 'refund only' button, and try to meet any customer needs as much as possible..."
After reading this cognitive need, Meng Zhi suddenly felt that his Chinese level was not enough.
The first few sentences of nonsense are easy to understand.
It’s the requirements that come after that. Why do they seem more and more outrageous the more I read them?
Good at guiding customers to click "refund only"? Does that mean the refund is not for return of goods, and the company gives the goods to customers for free?
If the return and refund is made without reason and not due to product quality, in most cases the customer will need to bear the round-trip shipping costs themselves, and the company will not suffer any loss on paper.
But if it is just a refund, it will be a big loss.
Because this means that the goods sent out cannot be received back.
"So what should I do if I encounter someone who returns goods maliciously?"
Meng Zhi was not worried that any hostile company would use this to attack the Kuiguang Group - for such a large company in the entertainment industry, the public relations and legal affairs departments were no pushovers.
If any rival company really dares to do this, Kuiguang Group will simply adjust its after-sales policy and refuse refunds, or only support returns and refunds. Wouldn't the rival company have to lose a large amount of shipping costs all at once?
But if it is an individual behavior, it is difficult to prevent.
Meng Zhi, who has worked in after-sales customer service for a long time, has a deep understanding of this - the workload of one difficult customer is greater than that brought by 100 normal users.
What's more, there are now many people who deliberately find fault and make things difficult for customer service.
The behavior of Kuiguang Group is tantamount to telling these people to come and make things difficult for me...
“Is it because they want to build a good reputation in the early stages of the project?”
"That should be it..."
Meng Zhi guessed it himself and soon it was no longer strange.
These days, it is quite common to want to quickly seize the market by making a loss at the beginning to gain publicity.
Thinking about it, Meng Zhi turned his attention to the last column, which was the item of "salary and benefits".
"Salary, uh..."
After silently reading this column of information for a long time, Meng Zhi suddenly threw down his mobile phone, sprinted to the computer, turned on the computer and opened his email, updated his resume as quickly as possible, and sent it directly to Kui Guang’s HR department as required.
Why not use a mobile phone? Because typing on a mobile phone is too slow! With this kind of job offer, I'm afraid that if I submit my resume a few hours later, it will be snapped up!
In order to make herself look different from other applicants and highlight that she better meets the above requirements, Meng Zhi also added a paragraph at the end of her resume and marked it in bold.
“The reason for being fired by the previous company: being too attentive to customer service and caring too much about the customers.”
Isn't it the customer service that wants to obey the customer in everything? I am! Choose me, choose me, choose me!
After the email was successfully sent, Meng Zhi simply washed her hands, boiled a bucket of noodles, and while the noodles were still not softened, she planned to look for some videos on her mobile phone as an electronic pickled mustard.
"Let's eat, and then we'll just have to leave it to fate... What the hell, Kuiguang Group sent a reply?!"
Meng Zhi had just washed her hands and boiled some water, less than 10 minutes at most, and Kui Guang had already replied?
What is this amazing work efficiency?
Meng Zhi now had no appetite, let alone looking for electronic pickled mustard tubers. She immediately opened her email with a nervous mood.
"Hello, Ms. Meng. After careful screening by the Human Resources Department, we believe that you meet the recruitment requirements of our company. If you are interested in the job, please attend the interview at... Thank you for your attention to our company!"
"Accepted?!" Meng Zhi was so overjoyed that she almost knocked over the bucket of flour next to her. "After ten minutes of careful screening, they accepted me?"
Will I be earning over 10,000 yuan a month, working eight hours a day, and having two days off a week from tomorrow? Yes, the interview time marked in the email is tomorrow.
It seems that Lai Kuiguang Group is more anxious than himself...
But this should be just a coincidence. With such a large family and business, how could they be in need of a customer service representative, who has no employment threshold? Besides, they just invited me for an interview, not directly accepted me.
You can only believe half of what is said in the email.
"You must prepare well for the interview. Some personnel may not know much about after-sales work."
Kuiguang Group is an entertainment company. Selling things is at most a sideline business. The staff in the human resources department may not know much about it...
…
the next day.
After making some preparations and intending to perform well in front of the company's personnel, Meng Zhi was taken into the president's office with a confused look on his face and saw the very young helmsman of Kuiguang Group.
Even after the girl at the front desk quietly left, she still hadn't figured it out.
No, aren’t you just applying for a customer service position?
As for asking the company’s big boss to come for the interview in person?
How have I ever deserved this?
"Don't be nervous, I'll just ask you a simple question." Yang Ruoqian was eating snacks in the office yesterday when he accidentally discovered this person who was forced to resign because he cared too much about his clients.
He suddenly felt that he was very lucky, as he was given a pillow just when he was sleepy.
Isn’t this the talent that I urgently need!
Meng Zhi nodded nervously: "You ask."
Although I was extremely tough when facing my former leader, that was after all online, in the WeChat chat box.
The person standing in front of me now is the one who can decide my fate! As long as I can get this job, the pressure in my life will definitely be reduced.
Yang Ruoqian asked casually: "If you encounter a customer who deliberately makes trouble and asks for a refund, what would you do?"
Meng Zhi did not answer immediately, but started thinking quickly in his mind.
Under normal circumstances, all after-sales customer service can do is to ask for a check of the integrity of the product and then request a return and refund; or they may refuse a refund with various reasons, such as the customer has contaminated the label.
But thinking about the content of the previous job requirements, Meng Zhi felt that such an answer obviously did not meet the boss's requirements.
Now, Kuiguang Group should be in the stage of burning money to grab the market, cost performance and reputation are more important than profit...
Don't be too picky with customers.
When the market is monopolized by companies in the future, that’s when you’ll make big money.
So she said, "Let the user find as many defects as possible in the product and guide him to choose 'refund only'?"
Yang Ruoqian was shocked when he heard this - in this day and age, there are actually people with such high ideological awareness? !
It was only after being fooled several times that other employees gradually understood the style of the Kuiguang Group...but this man named Meng Zhi only came to the company for the first time today!
It's a pity that we met too late.
How come such talents only report to the company now!
Yang Ruoqian nodded with great satisfaction: "Go to the HR department to sign the contract. I will give you the position of customer service supervisor. All customer service representatives in the company will be your subordinates. Remember, you must impart your ideas to every customer service representative."
If the system did not explicitly prohibit the act of intentionally giving away products, Yang Ruoqian would have wanted to directly close all after-sales channels except for "refund only".
When Meng Zhi heard her boss's reply, she knew that her job was finally settled. At this moment, she almost cheered.
Will I be a high-income earner in the future?
And I became a grassroots manager? Why does it feel like a dream...
Meng Zhi had been working for so long, but this was the first time she was so eager to go to work: "Thank you, Mr. Yang! Can I go to work today?"
At this moment, the phone on the table suddenly rang.
"When you go to work tomorrow after signing the contract, remember to take a copy of the Employee Code of Conduct home from the front desk." Yang Ruoqian put his hand on the phone, "Close the door when you leave. Sorry for the trouble."
After saying that, Yang Ruoqian answered the phone.
Back in 2008, Jiang Chen, who was about to graduate, decided to make a movie! His filming philosophy is: the most suitable person should play the most suitable role.
For example, a blind woman plays the role of a blind person; a beggar plays the role of a poor person;
The top scholar plays the role of a top student...
What stands out is a reality.
(End of this chapter)
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