Chapter 16 demonstrates the determination to launch a swift and decisive counterattack...
Shi Wan rarely uses the official account of her online store to post advertisements or other random things.
Most of the time, she carefully selects pictures or videos of cats, and only when a new product is launched will a few cat models appear to taste and explain the product.
But overall, there are so many posts about cats that they seem like they belong to pet bloggers.
She casually opened the comments section. Originally, there weren't many comments, but they were mostly cute emojis or text, with occasional memes from netizens, creating a lively and relaxed atmosphere.
But now that atmosphere has disappeared, replaced by nonsensical or even malicious comments.
This is different from being criticized by name by teachers when you are in school, and from being vaguely and clearly referred to as "certain people," "some people," or "a very few people" at work.
Looking at these malicious attacks and distorted facts, Shi Wan felt her blood rush to her head and a surge of anger shot straight to the top of her head.
"This is ridiculous!" She slammed her phone aside and tried to take a deep breath to calm herself down.
Tangyuan, who was lying beside her legs, was startled by the sound and jumped up.
Shi Wan quickly patted it, "It's okay, it's okay, my little one didn't say anything to you, go back to sleep."
Tangyuan couldn't sleep, so he went to Shi Wan's lap and gently kneaded her breasts, his little paws stretching and retracting, trying to avoid scratching her with his nails.
Feeling comforted by Tangyuan, Shi Wan suddenly felt a little wronged. She couldn't help but raise her hand and hug him tightly, just like when she was a child. She squeezed him a little, making Tangyuan let out a small cry.
Shi Wan softened her movements but still held him tightly.
I loved holding him like this when he was little. His fur was fine and fluffy, and his long fur made the already big cat look even more robust. Shi Wan always felt very safe when she held him.
Shi Wan buried her head in Tangyuan's fur, took a deep breath, and smelled the warm scent of the kitten after sunbathing, which rekindled her spirits.
I'm not exactly sad, I just feel really annoyed.
Tangyuan sat directly on her lap and refused to leave, snoring loudly. Shi Wan took out her phone camera to look at him and found that he wasn't asleep either, his heterochromatic eyes half-closed, seemingly lost in thought.
Shi Wan felt that this might be a way for the owner of the glutinous rice ball farm to keep her company.
Regaining her composure, Shi Wan quickly calmed down and got back into work mode.
She examined each of the inexplicably surged negative comments, trying to figure out what was going on.
There were arguments under every blog post, but Shi Wan was not swayed by the chaotic comments. She searched carefully and finally found the reason.
Initially, a pet blogger with over a million followers reviewed her products and gave them a positive review.
It even surpasses many well-known big brands.
This led to many dissenters.
Shi Wan continued to review the videos, while simultaneously making urgent adjustments to the surge in orders and putting them into production. Some products that sold out of her target quantity were also temporarily removed from the shelves and sold out.
First, ensure you are responsible for the existing order volume before discussing anything else; you can't get fat in one bite.
Shi Wan always knew this very well.
She watched the video carefully and sent a private message to the blogger to thank her for the recommendation and ask her to leave her address so that she could send her a copy when the new product is launched next time.
Zhang Chang replied to the message very quickly.
After posting the video, she took her younger brother Zhang Fulai out for dinner.
Her mother went to a classmate reunion today, and neither she nor Zhang Fulai wanted to cook, so they agreed to eat out and have something nice.
After finishing their meal, they strolled back home. Zhang Fulai took the dog downstairs to use the toilet and get some fresh air, while Zhang Chang fed Zhang Guangzong at home.
After dawdling around for ages, I finally checked my phone and saw 99+ red dots.
She thought her video had gone viral, and excitedly opened it to watch.
Recently, the platform has been limiting her traffic, making Zhang Chang feel uneasy every time she updates.
But when I opened it, my smile froze.
It did explode, but the explosion was different from what she had imagined.
The comments section was a mixed bag, with heated arguments.
For a moment, Zhang Chang wondered if he had entered the wrong video.
He jumped up from the sofa and sat up, his fingers swiping rapidly.
At first, people accused her of running hidden ads and making easy money. Later, when things got heated, they started spamming her feed. Finally, a few random small brands joined in the fun, using the phrase "cat paw in operation" in her comments to advertise their own products.
It even affected the "cat paw" area, with fans pointing out that the comment section there is now so dirty it's unreadable.
It's a complete mess.
Especially after seeing the message from "Cat's Paw," which was polite and sincere, Zhang Chang became even more unhappy.
Every video she reviewed was purchased with her own money; she didn't contact the brand, and she even wrote down the address of the neighboring community so her brother could go a long way to pick it up.
She would never lie to anyone who gives her money.
These people can come up with conspiracy theories the moment they open their mouths.
And those shady brands, if they want traffic and money, they should focus on making good products first. All they do is think about is getting something for nothing and trying to take advantage of others.
Zhang Chang was furious, but he still apologized to "Cat's Paw" first:
"Zhang Guangzong, don't hit Zhang Yaozu: I'm sorry for causing your family so much trouble, but I'm not just being polite. Your products are really of very good quality. I really like them and will definitely repurchase them."
"Zhang Guangzong, don't hit Zhang Yaozu: How does your company plan to handle this public opinion incident? I can cooperate with you."
"Cat Paw is open for business: Thank you so much for your love! We will treat every product with the same high standards. Thank you for your support!"
"Cat Paw is open for business: The company is still discussing how to handle this incident. I will contact you when there is a conclusion. Thank you very much."
Shi Wan sat up, and in the short time she waited for the computer to boot up, she was still thinking about the process and details.
At this moment, the system popped up automatically, and the red dot next to the customer service hotline flashed.
"The system has detected an abnormal drop in the farm's reputation index and detected unusual online attacks. Does the agent require assistance?"
Shi Wan carefully assessed the workload before replying.
Agent: No need, I can handle it.
"Received. Background data tracking permissions have been automatically enabled for you. Please feel free to enter any commands if you require any assistance."
Shi Wan adjusted her glasses, frowned, and methodically took screenshots and screen recordings of all the negative comments in the comment section and private messages, ensuring that all information, such as the commenter's ID, time, and complete content, was included, in order to preserve evidence for any potential complaints or lawsuits.
Then I created a table to categorize and record all the negative reviews, summarized and analyzed their types and quantities, and then chose different solutions to handle them.
She ignored these random venting of her emotions and planned to file a complaint with the platform and request their collective deletion.
Misunderstandings that can be resolved, such as logistics issues and quality control issues, will be addressed one by one in after-sales service later.
As for those malicious attacks or defamatory spam posts, Shi Wan has no intention of letting them go.
She scrolled the mouse wheel, staring at the screen. Several groups of comments had blank avatars, and the ID names had a strong bot-like feel. The IP addresses all showed the same place.
"Could it be an online troll army? Then this is practically an organized fabrication..."
The system she had left idle flashed, and the customer service hotline dialog box popped up again.
"According to Article 20, Paragraph 6 of the System Convention, this behavior constitutes malicious competition, damages business reputation, and is deemed detrimental to the farm's future development. Should the agent initiate IP tracking and analysis?"
Shi Wan took a deep breath.
"Agent: Activate."
"Initiated, currently tracking..."
"The results report is expected to be generated and saved in the desktop folder in 13 minutes, and will also be backed up and uploaded to the platform for complaint reporting. The priority has been set to the highest level."
"The crisis will eventually be resolved smoothly, please do not worry, the system is with you."
Shi Wan opened the document and skillfully drafted a lawyer's letter-style explanation and response.
This response addressed some of the questions raised in the negative reviews: whether the advertising claims were exaggerated, whether the ingredient list was misrepresented and palatability enhancers were added, and whether animal cruelty was involved in the advertising using cats.
Another warning, still in the style of a lawyer's letter, was intended specifically for the brands that hired online trolls to discredit them.
If it does not work as intended, Shi Wan is prepared to file a lawsuit.
She has a quick temper and a strong personality; if anyone prevents her from eating properly, she'll smash their bowl.
With everything in place, Shi Wan took advantage of the peak time of evening, around 7 or 8 pm, when many people were surfing the internet, to send two statements one after the other.
The platform's backend also responded to her report and complaint with a message that it was being processed and she should wait.
Seeing the new wave of discussions shifting in the comments section, Shi Wan finally breathed a sigh of relief and slowly leaned back in her chair.
"It seems... everything is going well." She rubbed her temples wearily.
The customer service hotline stopped flashing, but Shi Wan didn't turn it off. Instead, she sent a thank you message.
"Agent: Thank you. I couldn't have done this well without you."
She used to think of this customer service hotline as an artificial intelligence, since it wasn't like other systems in novels that would chat with her or issue tasks.
He would only give an answer when Shi Wan asked him, and then disappear without a trace.
Although this time it was only after an anomaly was detected, it made Shi Wan feel that she was not alone. Besides these many kittens, she had a partner who could fight alongside her.
Customer service responded quickly as always.
"This is a victory for us all; the farm's success is thanks to the agents' dedication."
Shi Wan stared at the sentence, unsure of what words to use to describe her feelings.
She seemed confident and methodical in handling everything, but ever since she decided to take over the farm, she had always felt uneasy and anxious.
Everything here is so different from usual, which means that Shi Wan cannot talk to others about her stress or confusion, and the kittens on the farm cannot understand her either.
She was afraid of doing something wrong, afraid of making things worse.
But now these unspeakable words seem to have found a new outlet.
Regardless of whether the customer service representatives are AI or not, Shi Wan now feels that they are already partners.
So she quietly typed out the sentence she had been keeping to herself in the chat box.
Agent: Actually, I was really scared just now...
The customer service representative's black cat avatar flashed, and a moment later, instead of sending text, they sent a cute emoji.
The tiny, chibi-style black cat clumsily holds up a shield with the farm's name written on it, shining brightly and blocking all the incoming arrows.
A note from the author:
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Some aspects of corporate culture (cat culture):
Our core philosophy, centered on cats, includes: providing an unlimited supply of freeze-dried food, top-quality scratching posts throughout the farm, and a zero-overtime policy. The happiness of our cat employees is our core KPI.
The perfect balance between work and rest: We encourage a balance between work and rest, firmly believing that a good nap is the source of high productivity. Every employee has the right to enter nap mode anytime, anywhere, whether for work purposes or simply because they want to.
An open and free communication platform: We advocate "straightforward communication." Whether it's a "meow" (happy) or a "hiss" (angry), every feedback will be highly valued and responded to promptly by the agent (usually with a can of soothing).
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