Chapter 17: Meow Meow's Daily Routine - Regular grooming should be a key focus...
The matter was resolved even faster than Shi Wan had expected. Every day when she checked the comments section, she found that some of the negative comments had been gradually deleted.
The system is constantly receiving feedback from the platform, and at this point, fans' comments and genuine reviews gradually emerge.
Whether it was Shi Wan's resolute warning that had an effect, or the platform's swift action that had a deterrent effect, those brands that had tried to use "Cat's Paw in Business" to advertise themselves quietly deleted their comments.
And he secretly sent her a very formal apology message.
This can be considered as achieving Shi Wan's expected goal.
She began to refine the after-sales service one by one according to the prepared forms.
The first negative review was about logistics issues.
"aghjbx9355: Unbelievable! The box arrived dented and had a huge hole! The seal was even cracked! I wouldn't dare give it to my cat! It's awful!"
Shi Wan clicked on the picture and found that the express box was indeed squeezed and deformed, and there were two holes on the side that looked like they had been pried out with two fingers. The contents inside were also dirty, broken, and tattered.
"Cat Paw is open for business: Thank you so much for your feedback. We have noted down the issue you encountered. Regarding the damage to the goods caused by rough handling during transportation, we have already issued a 10 RMB no-minimum-spend coupon to your account. We will also change the courier company and use more pressure-resistant packaging materials to ensure the goods arrive intact."
The second negative review was even more vehement.
"Great Fortune: What a terrible product! I fed it to my cat according to the instructions, but it vomited and had diarrhea! You heartless shop! Give me a refund!"
The review was recent, so Shi Wan clicked on the picture and frowned as she saw that the owner had indeed fed the kitten with their own cat grass biscuits.
She observed for a while before replying, "Honey, your kitten is still a baby. We don't recommend feeding kittens cat grass biscuits at such a young age. Kittens have delicate digestive systems, especially Ragdoll kittens. Feeding them a whole biscuit at once can indeed cause them to feel unwell."
The third complaint is that cat grass biscuits are ineffective, as cats don't vomit hairballs after eating them.
Shi Wan replied to him, explaining that cats have individual differences and that cat grass biscuits are just a supplementary treat and cannot be used as a cure.
Shi Wan didn't have time to do anything else all morning. She just sat in front of the computer and carefully replied to all the neutral and negative reviews since the online store opened.
Based on these issues, Shi Wan summarized the optimization directions: first, the product instructions should include more detailed usage tips; second, the packaging should be strengthened to prevent damage during transportation.
After finishing, she stretched and looked thoughtfully at the document in front of her.
She thought maybe she was too hasty.
I have always considered increasing production and unlocking the factory as my top priority. Even though I am very busy and tired every day, I still keep working tirelessly.
However, product quality and service quality are also very important.
I used to think that opening a store would inevitably bring bad reviews, but that didn't matter as long as most people approved.
But now she also feels that even if it's impossible to be perfect and satisfy everyone, she should still treat negative reviews with the right attitude.
After-sales service is just as important as pre-sales service.
Most importantly, it's about the quality of life of the kittens on the farm and her own quality of life.
Otherwise, it would defeat the original intention of making life better for cats.
She should probably slow down.
With that thought in mind, Shi Wan walked out of the wooden house.
The afternoon sun is the best gift after a busy day at work.
Golden sunlight filtered through the gaps in the leaves, scattering sporadically across the lush grass. A gentle breeze blew, causing the leaves to sway and the dappled sunlight on the ground to tremble.
With Tangyuan not by Shi Wan's side, he once again took over the most comfortable cat bed by the door.
She lay flat on her back, sleeping in an almost melting posture, with all four paws raised in the air, revealing her pink paw pads.
The long white fur rose and fell gently with each breath, shimmering in the sunlight like a piece of fine silk.
Sunlight streamed through the earlobe, revealing the veins in the skin.
Its beautiful heterochromatic eyes were narrowed, as if it had already entered a deep sleep. However, it was unclear whether it was intentionally sticking out a bit of its tail outside the cat bed, occasionally slowly tugging at it like a small brush, scratching one's heart.
Not far away, the orange cat Biscuit was sprawled out on the land where pumpkins were planted.
His round belly faced the sun without any restraint, looking just like a plump, round piece of buttered bread being baked.
He was sleeping very soundly, his little paws still clutching a tiny pumpkin that had just sprouted. Occasionally, his hind legs would twitch suddenly, and Shi Wan guessed that he might have found something delicious in his dream and was eagerly carrying it back to his bowl.
Not only those two, but other cats were also lying everywhere in sight, either in groups or alone.
All sorts of cats, each unique in its own way, were enjoying the increasingly precious afternoon sunlight.
As autumn approaches, the temperature is gradually dropping every day, and Shi Wan no longer needs to keep the fan on all night while sleeping.
She only needed to open the window a crack, and the cool night breeze would blow in through the window. With this natural coolness, Shi Wan slept very well every day.
The online store's order volume was slightly affected by this incident and decreased a bit, but Shi Wan was not worried.
She plans the cats' schedules each day based on the farm's inventory.
If the inventory is insufficient, then two groups of employees will enter the factory to take charge of production activities.
At the same time, Shi Wan would check the online store's orders and send out a batch of packaged parcels to the front door before 3 p.m.
The rest of the time belonged to Shi Wan and her kittens.
Cai Li Huanhuan would often find a grooming comb, carry it to Shi Wan's feet, and sit obediently, waiting for Shi Wan to finish grooming her.
Shi Wan placed a small wooden stool and a cat scratching post shaped like a basin in front of the wooden house.
She sat down on the stool with a comb, waiting for the kitten that wanted to be groomed to come to her.
Huanhuan is usually the first one.
Huanhuan is a long-haired raccoon dog with a super high appearance. She is very beautiful. Every time she is groomed, she is sticky and purring. She actively stretches out her neck and paws so that Shi Wan can groom her carefully.
Although Huanhuan is very well-behaved in front of Shi Wan, she is actually lively and active, often running around the farm doing parkour.
Shi Wan was used to walking along the road when suddenly a black, orange, and white fur ball flashed past her in the corner of her eye.
It must be Huanhuan again.
However, not every cat on the farm likes to be groomed. Huanhuan actively seeks them out, while Yuanbao keeps its distance.
Yuanbao is a silver chinchilla with long fur and a small, timid body.
His fur is long and thick, and it gets tangled easily.
Although Yuanbao loves cleanliness, he is even more afraid of being groomed. So every time it's time to groom him, he will sneak away quietly.
However, he was too prone to illness. Shi Wan was afraid that his matted fur would cause skin diseases if she couldn't comb it out, so she carried a comb around looking for Yuanbao every day.
He could always be found in various corners of the farm.
It hides its head, leaving its big, fluffy tail sticking out, as if thinking that this way it won't be discovered.
Shi Wan: ...
Every time, Tangyuan and Huanhuan would compete to see who could find the gold ingot first.
Whoever loses has to give up the freeze-drying for the night.
Then they always found the gold ingot at almost the same time.
So no one got to eat an extra serving of freeze-dried food.
Yuanbao has a strong sense of self-esteem and was very unhappy when he was found, but he really needed his fur to be combed. In the end, with his cat-like face twisted in pain, Shi Wan pressed him on her knees and carefully combed his fur back and forth.
Brushing his fur isn't the end of it; you also have to clean his tear stains and teeth.
So every time Yuanbao was sorted out, he would be moved to tears.
As soon as Shi Wan let go of him, he hid in the cat's bed and sulked.
However, Yuanbao has a good temper. He only needs some homemade cat food from Shi Wan to be coaxed into continuing to meow and fawn over her.
The simple task of grooming wasn't tiring for Shi Wan; what she couldn't stand was the flying cat hair.
Usually, after combing her hair, Shi Wan felt that there was hair in her nose and even in her throat.
She rubbed her face haphazardly with both hands, plucking off quite a few hairs stuck to her face, but she still felt itchy.
After being attacked by cat hair once again, Shi Wan opened her best friend's chat window.
"Agent: We mean, do you have any cat hair protective suits? I'm almost full from eating cat hair..."
The customer service representative sent a picture of a cat shrugging its paws and kindly told Shi Wan that there was no such thing, and that cat hair was a gift from the cat, so the agent should cherish it.
Shi Wan: ...Ptooey, ptooey, there seems to be hair in your mouth too.
Before she could close the chat window, customer service sent her another message.
"System detection indicates rain tomorrow. Please take precautions when harvesting crops."
Shi Wan was stunned, Shi Wan was shocked, Shi Wan worked overtime.
They harvested some crops that were easily affected by rain and stored them in the warehouse overnight.
However, since no employees participated, it was not included in the cumulative achievements.
Shi Wan: ...How can this not be considered a form of voluntary labor?
The next morning, I was indeed awakened by the sound of pouring rain.
Tangyuan lay down next to Shi Wan, curled up and sleeping soundly against her arm, his lower belly warm from his sleep. Shi Wan turned to look at him.
The hair on the ears of the intelligent breed is longer and denser than that of the stubborn breed.
Very good, it's a smart kitten.
Shi Wan gently reached her hand into Tangyuan's coiled body and touched his soft belly.
Tangyuan was woken up by her noise, and looked up at her with sleepy eyes, "Don't you dare touch my belly hair..."
Shi Wan leaned in and took a deep breath; the cat smelled wonderfully of cats. "Let's get it."
Tangyuan kicked her a few times with her hind legs, then turned over and went back to sleep.
Shi Wan stopped teasing the cat, stroking its fur while looking out the window, wondering how long the rain would last.
Will the other kittens on the farm stay obediently in their nests in the cabin?
Lost in thought, Shi Wan didn't notice the farm system window pop up slightly.
When she finally noticed, the system page popped up on its own again.
Shi Wan was startled by the sudden flood of pages in front of her, and she opened the customer service chat window.
"Agent: Can we make a deal? Next time, could you give me a heads-up before you jump? I'm going to faint from fright..."
The customer service representative remained silent, only offering a reminder—
"Do you want to enable notification ringtones?"
"Agent: Open it! Open it!"
"Activated, and a suitable ringtone has been selected for the agent - a sweet meow from the farmer."
Agent: ...Thank you.
"You're welcome~ Cat squinting.jpg"
Shi Wan then went to see what had happened.
A red dot was flashing on the task interface. Shi Wan clicked on it out of curiosity, as she hadn't received any new tasks for some time.
"A visitor in the rain: Perhaps the heavy rain left her nowhere to go, or perhaps the cat's nest came into play, but a guest set off in a hurry despite the heavy rain. She traveled non-stop so that she could reach her destination before dark."
As the host's representative, please entertain and retain this guest; she will surely become the most responsible person on the farm.
A note from the author:
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Some corporate spirit (the "cat spirit"):
1. "Pawprint Quality, Meticulous Craftsmanship": We pour 100% of our "pawprint craftsmanship" into every single freeze-dried cat food. The occasional pawprint is simply an anti-counterfeiting mark for our products.
2. "Curious Cat, Never Give Up": We are always full of curiosity about the world. Whether it's a new snack recipe or a new way to play with cardboard boxes, we are willing to explore and try new things.
3. "Meow Hearts United, Creating Brilliance Together": Although we sometimes fight over canned food, we can always use our furry strength to face challenges together in critical moments—such as chasing away stray dogs that have wandered in and are stealing food, or collectively watching over the newly raised chicks.
4. "Harmonious Development Between Cats and Humans": We firmly believe that being healed by our cat employees can inspire you to discover and love the world. Our mission is to provide you with the freshest produce, the safest pet food, and daily doses of virtual cat-petting joy.
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