Chapter 303 Training Begins
"What are you all thinking about? You're not focusing on your work, you're just gossiping about this and that. You're salespeople, not village aunties. If anyone doesn't want to work, just vacate your position. There are plenty of people watching this position."
Director Liu scolded in a cold voice, and after he finished speaking, the people who were talking below immediately became quiet like quails.
My God, Director Liu looks so scary when he has a sullen face!
"Alright, everyone, listen carefully. If anyone doesn't want to learn or doesn't understand, pack up and get out now!"
After Director Liu finished his lecture, he turned to look at Su Xiaoxiao, a smile breaking out on his cold face: "Xiao Su, it's time to start!"
The attitude before and after is completely different.
The group of sales clerks and the leaders of the First Department Store looked at each other, and they all felt that Comrade Su must have some impressive background. Otherwise, why would Director Liu be so kind to her alone?
However, the group of people only dared to criticize these words in their hearts and did not dare to say them out loud.
Su Xiaoxiao cleared her throat, stood on the podium in the conference room, and started today's training.
She had been the vice president of the student union for three years in college, so she wasn't nervous about standing on the stage.
"Before we officially start, I have a question for everyone. Who can answer it?"
She cleared her throat and spoke. Seeing no one was paying attention, she continued, "Anyone who can answer the question will receive a small gift."
As soon as they heard there were gifts, some people immediately became eager to take action.
Sure enough, there is no motivation without rewards.
Su Xiaoxiao thought to herself, since she had a lot of small items in her space warehouse anyway, she could just take out some as gifts and make room in the small warehouse.
Seeing that everyone's enthusiasm was aroused, she continued with a smile: "What do you think customers come to our department store for?"
After the words were spoken, some people couldn't help but whisper.
"What's so good about asking such a simple question?"
"That's right. What else can you come to our department store for? To buy things."
Director Liu listened to the discussions around him and cleared his throat meaningfully. The scene immediately became as quiet as a chicken again.
At this time, a round-faced young girl raised her hand.
When the girl met Su Xiaoxiao's gaze, her cheeks turned red and she felt a little embarrassed.
Seeing Su Xiaoxiao nodding at her, the girl immediately replied in a loud voice: "Of course I'm here to buy things."
Su Xiaoxiao nodded at her: "Very good, come to me after the end to receive your prize, a stainless steel water cup."
As soon as these words were spoken, the crowd, which had just been quiet for a while, exploded again.
"What? A stainless steel water cup? Real or fake?"
"Just one sentence and a stainless steel water cup?"
"God, if I had known this earlier I would have answered it. I can do this too."
…
Discussions arose one after another, and everyone's eyes looking at the stage suddenly became extremely enthusiastic.
Director Liu did not stop everyone's discussion this time.
Comrade Su discussed with him before the training began that some rewards should be prepared to motivate everyone.
He agreed immediately and asked Comrade Su to take care of it and ask him to reimburse the money when the time came.
As a result, enthusiasm was immediately aroused.
Su Xiaoxiao curled her lips and continued with the previous question: "There are so many department stores, and there are also many self-employed people. Why do people have to come to our department store to buy things?"
A group of people immediately raised their hands excitedly, and Su Xiaoxiao casually pointed to a middle-aged woman who looked to be in her forties.
The other party spoke confidently: "Why else? Because we are the number one department store in Haining City, we have everything."
"That's right. Come find me after the game to register and get a stainless steel water cup."
The middle-aged woman's face flushed with excitement. With just this one sentence, she got a stainless steel water cup. It was so easy.
After Su Xiaoxiao finished speaking, she continued, "Apart from this, who else can give other reasons?"
With the first two people receiving the gifts, the sales clerks below, who were originally in the mood to watch the fun, now excitedly raised their hands high, fearing that Su Xiaoxiao would not see them.
For a moment, the atmosphere in the conference room was unprecedentedly high.
However, several people who answered questions later on did not give accurate answers.
However, Su Xiaoxiao was generous and even if the answer was wrong or inaccurate, she could still get a commemorative prize - a colorful hair comb.
These souvenirs are not available in ordinary stores.
No one cared about whispering or gossiping, and they all stared at the stage, afraid of missing Su Xiaoxiao's questions.
Seeing that the atmosphere was almost lively, Su Xiaoxiao began to get to the point.
"After the questions just now, we all know that customers come to our department store mainly for our service and high-quality, low-priced merchandise. Let's first talk about the first point: how can we better serve our customers and make them feel at home? Only then will they choose us a second time..."
Su Xiaoxiao quickly explained some modern service concepts in combination with the current actual situation, and asked a few waiters to come up and demonstrate service etiquette.
When you smile, you should show all eight teeth, and you should stand up straight without hunching over...
A group of leaders from the First Department Store sat at the front of the crowd and originally thought that service etiquette was not important.
When I saw Su Xiaoxiao call a few salespeople to perform a comparative demonstration on the spot, I immediately realized the importance of service etiquette.
After this training, the waiters who used to go to work with their heads down and eyes drooped felt like they were going to a grave and immediately became more energetic.
If they were customers, they would feel relieved when seeing such an energetic salesperson even if they didn't buy anything.
Zhao Fumin couldn't help but sigh: "I didn't expect that Comrade Su, despite being young, is so capable."
"Okay, everyone, practice on your own for a while. I'll come check on your practice results in ten minutes."
Su Xiaoxiao picked up the enamel mug, took a big sip, and walked down the platform with square steps.
After talking for so long, her voice is almost hoarse.
It was a rare occasion that she got up early today. She was afraid that she would feel sleepy, so she made two cups of coffee. When she walked off the stage with the cup, the aroma of coffee immediately spread.
We were far away from the stage just now, so no one could smell the odor.
As they got closer, some people looked around curiously.
"What is this paste? It smells like paste, mixed with a hint of milk."
"It seems to have come from Coach Su?"
Someone said something, and everyone turned their eyes to Su Xiaoxiao, who was drinking coffee from an enamel pot.
Even a few leaders looked over curiously.
Others may not know the value of it, but Director Liu has tried its coffee once.
I once tried this tea in a foreign restaurant while discussing cooperation with a businessman from Hong Kong. It was bitter and astringent, not as good as their tea.
Seeing Su Xiaoxiao enjoying the drink, he couldn't help but ask: "Xiao Su, isn't this thing hard to drink?"
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