Chapter 164: Unable to Express Pain
Sister Fang talked about the topic of "easy" and "difficult", which soon aroused discussion among all the short-term workers.
Anyway, it's a bit free now. You can't expect dozens of old ladies to sit there and practice meditation quietly for you after eating and drinking. That's absolutely impossible.
"Sister Fang is right. Whenever we have a discount or promotion, don't we shout until our voices are almost hoarse?
There are so many people crowded inside and outside here, and if no one can be taken care of, won't there be a quarrel?
Manager Ma said that every discount promotion is due to the contributions of people like us."
"That's right! They say screws, screws. I've worked in a shoe factory for most of my life, and the team leader has never said anything good about me.
All the credit goes to her, and all the bonus is hers, but now I know she is a black-hearted person."
"Yes, yes, yes, that Manager Ma is a capable man. The divisions of the customer waiting area and fitting area are very detailed, and even the railings are made very straight.
So many people were crowded in this small building and yelling all day, but she didn't even have a quarrel."
Seeing the group of old ladies shouting louder and louder, Sister Fang hurriedly said, "Shh, keep your voices down. You have forgotten what Manager Ma said. It's okay to chat, but you can't shout loudly."
Seeing that the group of old ladies were "not satisfied with what they said", Sister Fang lowered her voice and said, "What you said are all our subjective efforts, but you have not considered the objective difficulties."
“.”
A group of retired female employees who are making use of their remaining energy are all confused and bewildered.
Sister Fang felt proud at once. Tianma Qianshan and Jin Peng were talking about "economics" and she had secretly heard a few new terms. Now she could use them, right?
"Subjective efforts are the requirements that Manager Ma has been talking about, as well as the corresponding compensation. Objective difficulties are..."
"Sister Fang, what is revenge?"
"Don't interrupt," Sister Fang said, putting on airs, explaining, "Revenge means money. They made a request, and we did it. Did they give us money?"
"Yes, yes, that's right."
Several female employees immediately resonated with each other. Ma Qianshan issued a lot of requirements for employees.
But as long as you work hard, there is a "hard work award" which is several dollars a month, even for those of them who work part-time.
“As for objective difficulties, they are all the difficulties faced in achieving the goal, such as”
Sister Fang pointed to other sales areas in the mall and said, "For example, the bad habits they have formed over the years."
Everyone looked over there and saw several sales clerks with stern faces, ignoring the few customers who came by.
"Do you know? When Pengcheng Seventh Factory first entered here, the mall sent more than a dozen employees over, saying that Pengcheng Seventh Factory had to recruit new people anyway, so it would be better to use their experienced employees.
In the end, Pengcheng Seventh Factory rejected the offer. They would rather recruit young people who know nothing and retired workers like us, who are doing their job, than employees from the mall. They were very unhappy about this matter!"
"Wow, that's still Manager Ma's foresight. Look, although we are old, we are all honest people. Which one of us is delaying things, right?"
"That's right, we shouldn't use those bitter-faced people with eyes on their foreheads."
"I guess! The salesperson in East City just had a quarrel with the customer, and then a fight broke out."
A group of enthusiastic women who came out to earn extra money were all contented, boastful, and chattering, making the scene very lively.
"Hey, why do I feel like there are more customers now? Hurry up, sisters, get busy."
After six o'clock, the customer flow of the Second People's Shopping Mall slowly recovered, and by eight o'clock, when it was almost time to get off work, it was crowded again.
A short worker who realized it belatedly said, "I think I understand now. This is what that person meant by 'good news'!"
. . . . .
The Xicheng Department Store is crowded with people and brightly lit.
Tian Hongshan stood at the stairs on the third floor, looking at the densely packed heads of people below, feeling both excited and worried.
He has been very busy recently. While openly discussing cooperation with Jin Peng, he has been secretly going to the Second People's Shopping Mall to humbly learn from their experience.
When he returns to the company, Tian Hongshan will have to convince the person who has the final say to support his business plan.
When the discount promotion of Pengcheng No. 7 Factory was very successful for several consecutive Sundays, and the turnover of the Second People's Shopping Mall increased significantly, Tian Hongshan finally got support.
After all, ordinary people have limited money in their pockets. If the turnover of the Second People's Shopping Mall increases, the turnover of others will decrease.
Even if the company does not care about a slight gain or loss in profit, it must not let other shopping malls monopolize the limelight.
However, while Tian Hongshan received support, he was also asked to make a pledge - to use discounts every seven days to make Xicheng Department Store the undisputed number one retailer in the entire XC district.
Tian Hongshan gritted his teeth and agreed.
The chair above him is about to be retired, and several people are vying for the right of inheritance. If he doesn't have outstanding achievements, why would it be Tian Hongshan's turn?
Besides, Tian Hongshan is not a reckless man. He has carefully analyzed and calculated that Xicheng Department Store has enough strength to replicate a series of detailed measures of Pengcheng Factory No. 7.
Xicheng Department Store has full-time staff in all aspects involving professional capabilities, such as customer flow diversion and comprehensive merchandise discounts, and they are more experienced than the newcomers recruited by Pengcheng Seven Factory.
As for the order-maintaining personnel needed for promotions, the West City Department Store has a special security department. Not only are they wearing uniforms, but they also have real weapons in their hands. They are much more intimidating than those little brats in red vests.
In addition, Tian Hongshan's store is not just a single clothing, shoe and hat promotion like the Pengcheng No. 7 Factory. He has put many daily necessities on the discount counter, giving full play to his comprehensive capabilities with a full range of product categories.
When the entire plan was implemented, Tian Hongshan's requirements were compromised in terms of personnel and funding.
He also wanted to learn from Jin Peng and recruit some temporary sales promotion personnel, but the company did not approve it. There were so many idle people in the company, why should we spend money to find people from outside? Are we a small unit like Pengcheng Seventh Factory with no roots and no foundation?
Because he had to work overtime until 8 p.m., Tian Hongshan applied for overtime pay. The company's accountant was very professional and the calculation accuracy reached the "centimeter" level.
The rewards for each promotional day range from 37.6 cents to 41.3 cents, and are accumulated and distributed without rounding.
This amount is more than half lower than the overtime pay of Pengcheng No. 7 Factory. Moreover, Pengcheng No. 7 Factory holds promotions on Sundays, and the formal employees are secretly paid "double salary".
Tian Hongshan didn't even dare to mention the double salary issue. The retail industry has always had holidays adjusted for the weekend, and the seven-day work week doesn't let you take one day off. Why should you get more money?
With such a big change, who would dare to endorse you?
Therefore, Tian Hongshan launched the first discount promotion with the idea of achieving results first and then applying for salary increase for employees.
I have to say that today's promotion is even hotter than Tian Hongshan expected.
After 11 o'clock in the morning, the West City Department Store turned into a pot of boiling water, bubbling and refusing to cool down.
Similarly, Tian Hongshan's mood was as hot as a boiling pot.
The sales clerks and customers were screaming from time to time, the security guards were shouting angrily, and the children who were hurt by the squeezing were crying loudly. Every sound that fell into Tian Hongshan's ears was tormenting him.
Tian Hongshan didn't know how many times he had looked at his watch, but time seemed to pass extra slowly today. He had smoked three packs of cigarettes before it reached seven o'clock in the evening.
"Xiao Meng, Xiao Meng, go check how many customers are still outside and tell Zhang not to let anyone in."
"Chief, I just checked and there are still a lot of people outside! Many of them came from outside the city. There are only a few people guarding the area, so they can't stop them at all."
"Why are there only a few people?" Tian Hongshan turned around and asked Xiao Meng in surprise: "Aren't there fifteen security guards maintaining order?"
Xiao Meng licked his cracked lips and said, "When we were taking turns to eat, some people dragged their feet and didn't come back. The rest of us were so hungry that we couldn't not go.
Many salespeople are also like this. They are too tired after a day of work. They don’t eat lunch, and if they don’t take a break before dinner, they can’t recover at all.”
"Isn't this nonsense?"
Tian Hongshan stamped his feet anxiously. With so many people entering the department store, it would be easy for problems to arise due to the crowd. Now more than half of the sales clerks and security guards were missing. How could he control the situation?
When Tian Hongshan visited Pengcheng No. 7 Factory, he was impressed by the hardworking student volunteers and the experienced retired women.
No matter how crowded or chaotic the Second People's Shopping Mall is, order can always be maintained.
The newly recruited salespeople were not very skilled, not very skillful, and even a little clumsy, but they were patient, obedient, and
Although it is not pleasant to deal with some troublesome customers, I can still meet their requirements even with a stern face.
Tian Hongshan understood the reason and logic behind this very well.
The new recruit learns whatever he teaches and is obedient!
It would be several times more difficult for a group of old hands to be as skillful as rookies.
Why doesn't Jin Peng want experienced old employees from the People's Department Store? Isn't it because he is afraid that the young people will be influenced by those old-timers?
Which salesperson has his nose in the air when he enters the office?
Isn’t it what you learned from your seniors?
This weird old fox's words and deeds show that if the top beam is not straight, the bottom beam will be crooked too?
No, this is the industry environment and it is normal.
That's why Tian Hongshan wanted to hire part-time workers or select young salespeople to participate in promotional activities. Unfortunately, he could only manage sales and had no control over anything else.
"Xiao Meng, you stay here and watch. I'm going to call someone. This is going to be a problem."
Tian Hongshan quickly ran upstairs to make a phone call and request strong support.
But as soon as I got through the phone, I heard scary news.
"What? Looting? Who is so bold as to cause trouble?"
A gloomy voice came from the other end of the phone: "Hundreds of people are working together, and we can't stop them. People from several departments have gone to our side. What's the situation?"
Tian Hongshan had the words on his lips but he didn't dare to say them.
Think about the situation outside, it's like a spark can ignite!
The person on the other end of the phone immediately realized something was wrong and said sternly, "Tian Hongshan, I'm telling you, you have to keep an eye on the situation. If something like this happens here, you should know what will happen to you."
“I know, but I need some workaround permissions”
Tian Hongshan quickly stated his request, and everyone on the other end of the phone readily agreed.
After making the call, Tian Hongshan quickly squeezed to the gate, found several people in charge of security, and asked them to close the entrance immediately and not let anyone in.
"Chief Tian, there are so many people outside, and it's not even eight o'clock yet. You said you won't let me in, so I won't let me in? How about you try to stop one of them?"
Tian Hongshan looked at his colleague who was not stingy, so he could only lean over and lower his voice and said, "There was a looting in Dongcheng, do you want to try it too?"
“.”
Work attitude is one thing, and work experience is another. Tian Hongshan’s colleagues immediately understood this.
"Pull the gate, close the door, and don't let anyone in."
"The goods are sold out. There is no more stock inside. Please come back next week!"
With the cooperation of everyone, they managed to close the entrance.
Now that there are only customers left in the mall, it is much easier to deal with.
But what you fear will come true. Just as Tian Hongshan breathed a sigh of relief, there was a sudden commotion in the sales area.
Tian Hongshan was so anxious that his head was about to explode. He tried his best to squeeze to that side. On the way, he was called a hooligan by several female customers. He had no time to explain or to complain.
When he arrived at the counter where the quarrel was happening, he found that several female customers were swearing at two sales clerks. Judging from their intense posture, it seemed that they were about to start fighting.
Tian Hongshan lifted his legs and stepped directly onto the counter, then stood there and shouted loudly.
"Don't argue, don't argue, I'm the sales manager here, customers, if you have any questions, please tell me, I will definitely give you a satisfactory solution."
Several female customers who had already started rolling up their sleeves quieted down for a moment.
But before they could say anything, the two salesmen shouted at Tian Hongshan, "Don't worry about them, solve our problem first. Why are there only two of us at the counter with six people?
The people who were eating haven’t come back for two hours. Do you think we are easy to bully? You want to use us to death by giving us three or five cents.”
Tian Hongshan was confused and tried to comfort the two sales clerks for a long time before turning back to deal with the customers.
The two customers were very angry and started yelling at Tian Hongshan.
“You don’t have enough fitting rooms here. We bought clothes that were too big for us and queued for three hours. We finally got here to change, but your salesperson said we couldn’t change them?
What kind of logic is this? You spend more than ten dollars to buy a piece of clothing but you can't wear it. Are you willing to do that? What kind of evil do you have?"
Tian Hongshan was about to say something to calm the customer, but the salesperson behind him was even angrier than the customer.
"When did we start allowing people to exchange goods at will? I just told you that we don't have the number you want, and you still want to return it?
Even a three-year-old child knows that you cannot return items after they leave the store. Are you worse than a child? "
The female customer also got angry and slammed the counter and shouted: "What kind of promotion are you doing? People's Department Store No. 2 allows people to exchange goods at will and use the fitting rooms at any time. If you can't learn, you don't have to learn. You lured us here and yet you have this attitude?"
"Who seduced you? Who seduced you? Are you Lin Qiang or Tang Guoqiang? Are you worthy of me seducing you?
You're tired after standing in line for three hours, but I'm not tired after standing for eight hours without even eating. You're stripping and I'm too lazy to even look at you?"
"CNM, if I don't tear your mouth apart today, I won't be called Gan."
The female customer reached out and grabbed the salesperson's hair, and the salesperson began to look for something to fight back, while hundreds or even thousands of customers around him began to make a noise.
No one took Tian Hongshan standing on the counter seriously. Some people even squeezed the counter on purpose. If the counter collapsed, looting would happen.
“Bang, bang, bang~”
Tian Hongshan stomped his feet hard on the counter, and after two or three stomps his feet became numb.
"Give me back the money, I'll give it back to you right away!"
Tian Hongshan took out his wallet from his pocket, pulled out two bills and handed them to the female customer who had rolled up her sleeves and was threatening.
The female customer was stunned for a moment, then slowly reached out to pinch the banknote and tentatively took it over.
Then she immediately dropped her clothes, turned around and walked towards the exit.
"Chief Tian, that dress cost 12.6 yuan, and you gave her 15 yuan."
"It's okay," Tian Hongshan wiped his sweat and said, "I'll buy the clothes. It won't be difficult for you."
"No, Chief Tian," the salesperson pointed outside the counter, motioning Tian Hongshan to look outside.
Many people outside the counter are already getting restless.
Because everyone buys three items at 20% off or five items at 30% off, there is always one item among the five that you don't really need, and now you can return it individually.
Tian Hongshan was complaining in his heart, but he couldn't express his pain.
(End of this chapter)
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