Chapter 98 Improving Tourism Services



To improve the hiking trails, Lin Yue led the villagers in conducting a site survey along the trails. Based on the terrain and visitor traffic, they rationally planned the locations of rest benches and pavilions. They selected sturdy, durable wood that harmonized with the surrounding environment, carefully crafting rest facilities with a rustic style. Safety signs were placed using eye-catching colors and clear icons, indicating important information such as the hiking route, emergency rescue numbers, and precautions. Several emergency rescue points were also set up on the mountain, equipped with basic first-aid equipment and medicines, ensuring that visitors can receive timely assistance in case of emergencies.

The young man in charge of guiding the hiking trail actively participated in the construction of rest facilities. He was not afraid of hard work and arrived at the mountain early every day to move timber and dig foundations. He thought to himself, "Once this trail is built, tourists can enjoy their visit more safely and comfortably, and our village's reputation will spread further."

Lin Yue also intensified her efforts in training tourism service personnel. She invited professional tourism service trainers to the village to conduct training courses covering etiquette, service skills, and emergency handling. Villagers actively participated in the training, diligently learning every point. After the training, the villagers showed significant improvement in their service attitude and professional competence. For example, guesthouse owners became more welcoming and attentive to tourists, proactively introducing local attractions and delicacies; tour guides provided more vivid and detailed explanations and were able to answer various questions from tourists; and restaurant staff paid more attention to detail and promptly met the needs of tourists.

However, Lin Yue encountered numerous difficulties in coordinating resources from various parties. In terms of funding, improving accommodations, developing new tourism projects, and training staff all required substantial investment. With limited village funds, Lin Yue tirelessly sought government support and negotiated loans with banks. She visited relevant departments and institutions one by one, explaining in detail the village's tourism development prospects and funding needs. Through her persistent efforts, she finally raised sufficient funds.

Inviting professional designers and trainers to the village was no easy task, especially in terms of technical resources. Some designers were reluctant to come because of the village's remote location. Lin Yue used online platforms to showcase the village's beautiful scenery and unique culture, promising good working conditions and compensation, which ultimately won them over. The trainers also had tight schedules, so Lin Yue repeatedly consulted with them, taking into account the villagers' daily routines and the operation of the tourism projects, to develop the most suitable training plan.

With the gradual implementation of the tourism service improvement plan, the village's tourism projects have undergone new changes. More and more tourists are attracted by the village's high-quality services, and the number of tourists is steadily increasing.

The elderly villagers, who previously led peaceful rural lives, have seen their lives transformed after tourism services improved. Some seniors rent out their vacant houses to tourists, earning extra income. They also chat with visitors in their spare time, sharing village history and stories, feeling cared for and respected. One elderly woman smiled and said, "These tourists are very polite; they listen attentively to my stories of the past, which makes me happy."

Young people have more job opportunities and entrepreneurial space. Some work as tour guides or drivers for tourism companies, some run specialty shops on the cultural street, and others participate in the planning and organization of tourism projects. One young man said excitedly, "I used to think there was no future in the village, but now that tourism has developed, I can do what I like right here at home and make money. It's great."

Children also benefit from tourism development. The village school has more educational resources, and some tourists donate books, stationery, and other school supplies. Moreover, children can participate in tourism and cultural activities, such as children's groups in folk performances, which enhances their self-confidence and sense of cultural identity.

When some tourists who had visited before returned to the village, they were amazed by the changes. One tourist, upon entering a guesthouse, exclaimed, "Wow, the room has changed so much! It's much prettier and more comfortable than before, and the soundproofing is fantastic; I'm sure I'll get a good night's sleep." On the cultural street, tourists were captivated by the dazzling array of new handicrafts and exquisite packaging, and couldn't resist buying many. He praised, "These handicrafts are so creative, and the packaging is beautiful; they're perfect gifts to take home." On the hiking trail, a tourist sat on a newly built bench, looking at the clear safety signs, and remarked, "The trail is much more convenient and safer now; the village has really put their heart into it." In the evening, the tourists participated in a bonfire party, singing and dancing with the villagers. One tourist happily said, "This time, I feel the village's tourism services have improved several levels. I will definitely come back again and recommend it to more friends."

Lin Yue watched the village's tourism flourish, her heart filled with satisfaction and pride. She knew this was the result of the collective efforts of all the villagers, and a solid step towards a better future for the village. On this land full of hope, the improvement in tourism services was like a spring breeze, unfolding a new chapter in the village's development, making its charm even more radiant, attracting tourists from all directions, and injecting continuous momentum into the village's economic development and cultural dissemination. She would continue to lead the villagers, constantly exploring and innovating, going further and further on the road of tourism development, making the village a desirable tourist destination.

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