As soon as Xu Ning finished speaking, Qi Canglan and Qi Songbo raised their questions, and Xu Ning answered them one by one.
Before we knew it, it was already evening just discussing understanding customer needs.
In the brilliant afterglow of the sunset, Xu Ning's stomach growled louder than his voice.
Pei Yongjun immediately had a banquet served, but Qi Canglan was not idle during the meal. While using a serving chopstick to pick up food for Xu Ning, he asked, "Teacher Xu, now that we understand the customer's needs, what should we pay attention to in order to meet them?"
Xu Ning looked up at him and chewed, motioning Qi Canglan to see what her mouth was doing.
"Hey, Mr. Xu, you eat first. I'll ask you something first. Eating won't prevent you from thinking, right?"
Xu Ning rolled his eyes to the sky. Qi Canglan was afraid that Xu Ning would get angry and not explain to him, so he quickly picked up a few more of his favorite dishes and put them in Xu Ning's bowl.
Except for Xu Feng who was eating quietly, everyone else looked at each other and silently suppressed the questions in their minds.
After dinner, Xu Ning, with a full belly, walked in the yard in the last rays of light in the sky, followed by a group of studious "apprentices".
"You can't digest too much, understand? I was planning to talk to you about meeting customer needs tomorrow." Xu Ning rubbed his stomach and found that he was very full, so he slowly slowed down his pace.
"Forget it, just consider it as a preview for you since you are so interested." Xu Ning held his stomach, found a pavilion, walked in, and leaned against the pillar.
The others immediately found a place to sit or stand, and everyone was equipped with the same notebook and charcoal pencil as Xu Feng, which Pei Yongjun had someone make while they were eating.
Xu Ning was very satisfied to see how serious they were, because if one wanted to do business well, every person involved had to understand how to do business, even if they didn't have to be proficient in the business.
"Take the domain map I mentioned at the beginning. A good geographical location is also one of the factors that meet customer needs. And many of the points I discussed this afternoon actually mentioned a lot of factors that meet customer needs, such as providing high-quality products and services, building good customer relationships, establishing effective communication channels, continuous innovation, collecting customer feedback, focusing on customer experience and continuous innovation, etc."
“In fact, when we understand customer needs, we have already partially met them.”
"The rest depends on whether we can make a good product. This is mainly a hardware issue. There are product requirements and employee requirements. Therefore, we must not only create a good environment and products, but also provide employee training. The staff cannot be sluggish, otherwise all the previous efforts will be in vain."
"Oh, there's another one, and that's providing value-added services. In addition to the product or service itself, you can also provide some value-added services, such as training, technical support, and after-sales service. These value-added services can increase customer satisfaction and loyalty. Training, technical support, and after-sales service are also easy to understand. For example, if you buy a piano, we can find someone to teach you how to play it, and if the piano breaks, we will repair it free of charge."
"In short, meeting customer needs requires a multi-faceted approach, including continuous improvement and optimization of products and services, building strong customer relationships, and providing a high-quality customer experience. Only in this way can companies earn the trust and support of their customers and achieve long-term development and success."
"Xu Ning, what is an enterprise?" Qi Canglan asked hurriedly when he saw Xu Ning stop.
Xu Ning felt a little annoyed. He had been paying attention to changing the wording, but in the end he forgot to change "enterprise" to a suitable word.
The Minister of Agriculture understood what an enterprise meant, so he discerningly answered Xu Ning's question: "An enterprise is like a family, a large shop with many people who each have their own responsibilities, forming a cooperative business group."
"Oh..." Qi Canglan nodded, indicating that he understood.
At this time, Pei Yongjun suddenly said: "Then, aren't we just a company?"
Hearing this, Xu Ning couldn't help but laugh out loud. She quickly explained, "Uncle Pei, we haven't even touched the surface yet, so we can't really call this a business. There are so many things to consider when establishing a business, or even a company. Furthermore, the exact nature, type, and scale of the business all depend on that person's wishes."
When Qi Canglan told Xu Ning directly that he wanted to cooperate in business, she actually already had an idea in her mind.
Xu Ning also showed his sincerity in response to Jiang Yan's second olive branch. After all, if he wanted to cooperate with the other party, he had to first demonstrate his value and ability. The rest depended on Jiang Yan's decision.
Qi Canglan immediately understood Xu Ning's intentions. After a short walk, he quickly summarized what he had learned that day and sent the letter through a dedicated messaging channel. This letter would reach Jiang Yan as quickly as possible, allowing him to understand Xu Ning's true thoughts and plans.
The next day, Xu Ning and his friends did not leave the house.
In the morning, Xu Ning carefully explained the topic of meeting customer needs. She emphasized the importance of meeting customer needs and offered some specific methods and strategies. Everyone listened with rapt attention, nodding in agreement.
In the afternoon, Xu Ning discussed with everyone the appropriate location for building a shopping mall, looking at a map of the Daqing Dynasty. This mall would not just be a simple shopping center, but a comprehensive city integrating commerce, entertainment, culture, and other functions.
Yes, it’s a city.
This was Xu Ning's plan based on Jiang Yan's abilities, and when she proposed this idea, no one present objected. After all, as the young master of the Jiang family, Jiang Yan did possess such strength and status.
After repeated selection and discussion, the final destination was Nancheng, two days' journey from Haicheng. If they chose to return to Haicheng by water, they could reach it in just one day. Xu Ning even used his points to inquire with the treasure chest and learned that it only took five days to return to the valley by water from Haicheng.
However, taking the water route is somewhat dangerous. Baibaoxiang specifically reminded Xu Ning that on the last day they would pass through a group of reefs, and if they were not careful, the boat might run aground and sink.
Coincidentally, the sudden storm saved the Xu family. If the Xu family had continued upstream instead of heading out to sea, they would have likely encountered reefs.
"Bao, that's not right. Can't I just go back through the open sea on the last day?" Xu Ning asked doubtfully.
"Hello player, do you still remember the cannibal boy?" Treasure Box suddenly asked.
How could Xu Ning forget such a dangerous existence?
"Hello, player. The cannibals' base camp is on a deserted island not far from the outer sea. And since the cannibal boy saw your boat, he has made some rafts and patrols the outer sea from time to time."
Xu Ning couldn't help but gasp when she heard the news. Her eyes widened, her face filled with disbelief.
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