"How strong is your desire to franchise a milk tea business?"
"Did the customer learn about the prospects of the milk tea market during the call? What were the customer's thoughts?"
"What about this information?"
"Aside from the necessary information, I didn't see any valuable information."
Yu Qingmu and Li Quan exchanged a glance.
These requirements are indeed clearly stated in the employee script operation manual.
but……
Who would record so much information?!
I thought the requirements were requirements and the procedures were procedures.
Just like you have to wear a seatbelt when driving, would you stop driving if you didn't wear one?
Yu Qingmu immediately apologized: "It was...it was my negligence in management."
Li Quan hurriedly said, "This is the first time I've received a call for an inspection. I'm a little nervous and forgot to write it down. Let me think it through and add the information."
Wu Changfeng shook his head: "Remember, recording information is not the goal; achieving the franchise agreement is the goal."
"However, if you don't have a complete understanding of the customer information, and you even forget what you said on the phone before when you make a follow-up call, how can you continue your work?"
Li Quan nodded: "The boss is right."
"Alright, just be careful next time." Wu Changfeng lit a cigarette and continued, "President Yu, go out and announce in a bit that the first person to invite a customer to join will receive an extra 500 yuan on top of their existing commission."
Li Quan pinched his thigh hard.
I blame myself for not recording the information properly according to the work requirements.
Now we only need a customer's phone number, name, and city/province address.
Even the customers themselves don't know if they understand franchising.
It's all my fault for being careless and negligent!
Who would have thought that the first customer to make a purchase would receive so much!
Li Quan immediately bid farewell to Wu Changfeng and returned to work, carefully reviewing the follow-up call script once more.
Pick up the phone, take a deep breath, and dial back.
Yu Qingmu also announced the latest bonus policy in the office area.
Many employees were dumbfounded.
Right now, only Li Quan is answering the inquiries!
All eyes turned to Li Quan.
Could it be...?
Did he want to follow up?
Will it succeed?
Others hoped he would succeed and set an example.
I also hope it doesn't work out, so I can keep the prize money myself.
Beep beep beep~~
Li Quan swallowed hard and said, "Hello, this is Beijing Youmei Milk Tea Company. I'm looking for Mr. Yuan..."
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