Director Qing was taken aback: "After-sales service? Well... when the equipment breaks down, it's all repaired by our own people."
Wu Changfeng laughed: "Look, let's not even talk about electronic products, which change three times a day. Even these heavy equipment are modified several times a year. No matter how knowledgeable a repairman is, he can't compare to the manufacturer, right?"
"It's clearly a minor issue with some modifications, but if the maintenance worker hasn't figured it out or received the necessary training, it's easy for the equipment to stop, isn't it?"
"So, it's undeniable that only the manufacturer's maintenance personnel truly understand the equipment, right?"
Director Qing nodded: "Yes."
Wu Changfeng straightened his back: "Our Qimingxing excavators can be equipped with maintenance personnel, and all of these maintenance personnel have received professional training from Komatsu!"
"What!" Director Qing's eyes widened: "Komatsu? Komatsu from the island nation?"
“That’s right!” Wu Changfeng said, “Xiaosong Company is right next to my factory. My company’s workers work at their excavator after-sales service point. They are in contact with foreign equipment. With the training from my company, repairing domestic excavators is a piece of cake.”
"You can rest assured about the troubleshooting. We have a motto: one-hour response, 12-hour on-site arrival, and 24-hour troubleshooting resolution."
"What does this mean?" Director Qing was a little confused.
Wu Changfeng raised his finger and said, "We will definitely communicate by phone within one hour, arrive on-site within 12 hours, and resolve the problem or provide repair suggestions within 24 hours. There will absolutely not be a situation where there is no feedback for several days."
"What we need to do is be fast, fast, fast!"
"Because the project cannot be delayed."
Director Qing swallowed hard.
I didn't expect Qimingxing's after-sales service to be so excellent!
In the past, if equipment broke down, the manufacturer might not send someone to repair it for a whole month.
Therefore, these units that use the equipment have no choice but to hire more staff and do the repairs themselves, hardly relying on any vague after-sales service.
But Qimingxing is going all out!
The mainland is so big, if the equipment were deployed, how much would that cost!
Director Qing was awestruck by Wu Changfeng's imposing presence.
However, Director Qing said, "Even so, it's impossible to reverse the situation."
Wu Changfeng smiled and said, "Don't rush, let me say one more thing, and I believe Director Qing will definitely change his mind."
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